Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Yasmin Hussain

Boston,MA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

10
10
years of professional experience
4
4
years of post-secondary education
5
5
Certifications

Work History

Senior Program Manager

Future Chefs
04.2023 - Current
  • Coordinated large-scale events such as conferences or product launches, securing valuable brand exposure and generating significant leads for sales teams.
  • Established clear performance metrics for tracking program success, enabling informed decision-making processes throughout each project''s duration.
  • Facilitated stakeholder communication, leading to improved alignment between business objectives and program goals.
  • Managed cross-functional teams to deliver high-quality products within scope and budget constraints.
  • Mentored junior staff members, contributing to their professional growth and fostering a positive work environment.
  • Spearheaded change management efforts during organizational transitions, minimizing disruption while maintaining focus on key objectives.

Global Operations Manager

Play for Peace
11.2019 - 07.2023
  • Supervised and managed team of 5 global coordinators
  • Lead for over 30 global partner organizations providing support and resources based on organizational needs
  • Conducted trainings for team members, volunteers, and partner organizations
  • Built and facilitated workshops for nonprofit and corporate partners with award-winning facilitators
  • Developed numerous interactive curricula eg Justice Equity Diversity and Inclusion (JEDI) for German Choir Association, presently in use with over 4,000 participants
  • Performed financial operations, quarterly budgeting, QB reconciliation
  • Led data collection organizational efforts for donors, programs and volunteers using Salesforce.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service

Quickbooks Bookkeeper

Margie Strickland Associates
08.2019 - 01.2020
  • Managed 12 bank accounts, and performed reconciliation.
  • Prepared and processed monthly, quarterly, and annual tax reports.
  • Responsible for overall integrity of financial data input.
  • Implemented innovative ways to streamline bookkeeping processes, utilizing project management tools that increased efficiency and accuracy in financial reporting.

Program Director, Lead Trainer

Xplosive Performance Academy
03.2017 - 06.2019
  • Managed organizational day-to-day operations including strategic planning, client payment scale, scheduling, and content on social media platforms
  • Developed onboarding protocols and continuous education for trainers
  • Improved technical sports performance programming resulting in increased trainer base by 50%
  • Managed school partnerships and supervised high school youth hires
  • Implemented specialized rehabilitation training programs for athletes and adults returning from injuries
  • Created 'femPower Program' directly with Boston High School to educate women and girls about strength training.

Curriculum and Student Services Manager

Future Chefs
03.2016 - 06.2019
  • Led staff onboarding, training, and professional development of student employees for catering functions
  • Reinforced team and student case management through effective weekly meetings with actionable steps and deliverables
  • Developed 'Future Chefs Prepares,' a 7-week exploratory program including: recruitment, school partnerships, implementation, onboarding of culinary instructors, documenting measurable data per class, and language inclusive lessons for bi-lingual English/Spanish learners
  • Supervised the 'Summer Jobs Program' through developing strong local partnerships with measurable outcomes
  • Quickly learned and adopted effective data collection and expense management through implementation of two new software programs (Salesforce and Concur).

AmeriCorps Program Coordinator

No Kid Hungry
11.2014 - 11.2015
  • Piloted first online volunteer training through GoToWebinar
  • Directed volunteer teams of chef and nutrition educators to implement six-week budget-friendly nutrition courses and grocery store tours using Cooking Matters core curriculum and Cooking Matters At The Store curriculum
  • Supported development of an 'Event Day Toolkit' for nationwide program usage in-store education events reaching over 200 people in one day
  • Managed social media strategic planning and monitored online presence of the organization.

Education

B.S. Global Justice -

James Madison University
01.2010 - 05.2014

Skills

Campaign Design

Community Outreach & Organizing

Visual Media (video/graphics)

Partnership Engagement

Public Speaking

Budgeting

Quickbooks Bookkeeper

Spatial Chat 2D Platform Facilitator

Project Management Platforms (Trello, Monday)

Social Media Marketing Campaigns (Hootsuite, Canva)

Salesforce Database for Nonprofits

Cloud Storage (Box, Dropbox, Google Drive)

Strategic goal development

Training and mentoring

Certification

Play for Peace Trainer Certification (2019)

Languages

English (native)
Spanish (intermediate)

Timeline

Senior Program Manager

Future Chefs
04.2023 - Current

Global Operations Manager

Play for Peace
11.2019 - 07.2023

Quickbooks Bookkeeper

Margie Strickland Associates
08.2019 - 01.2020

Program Director, Lead Trainer

Xplosive Performance Academy
03.2017 - 06.2019

Curriculum and Student Services Manager

Future Chefs
03.2016 - 06.2019

AmeriCorps Program Coordinator

No Kid Hungry
11.2014 - 11.2015

B.S. Global Justice -

James Madison University
01.2010 - 05.2014
Yasmin Hussain