Yasmin Ibarra
Twin Falls,US
Summary
Seasoned Manager with the ability to cultivate strong business relationships and lead productivity. Known for demonstrating superior interpersonal skills and influencing clear and effective communication between employees. Eager and ready to bring knowledge, expertise and passion to another company.
Overview
18
18
years of professional experience
Work History
Order Logistics Manager
Homestyle Direct LLC
06.2024 - Current
- Manage Order Team & Logistics Departments.
- Track KPIs like order accuracy, order processing speed, and customer satisfaction to assess team performance.
- Monitor logistics performance and identify improvement opportunities.
- Collaborate with manufacturing and supply chain management.
- Project management for a ShipStation implementation.
- Monitor middleware platform that enables data integration between NetSuite ERP and ShipStation.
- Track order processing times, shipping errors, and system issues. Ensure smooth operations during peak periods, such as holidays.
- Resolve shipping discrepancies by coordinating customer and courier communications.
- Adjust ShipStation setup to accommodate increased order volume, additional warehouses, or new sales channels.
Office Manager, Order Entry Manager & QA
Homestyle Direct LLC
03.2022 - 06.2025
- Audit and approve orders weekly, servicing over 19,000 members monthly
- Manage Order Team
- Conduct performance evaluations
- Office coordination including ordering supplies
- Complete state and agency audits and quality reviews
- Assist managers with hiring, annual reviews and other needs
- Identify process improvement opportunities to enhance operational effectiveness and improve team productivity, resulting in reduction in labor costs.
- Coordinate with cross-functional teams to identify process gaps and develop solutions within a growing organization
- Spearheaded new initiatives to better control the influx of growth via automated processes
- Proven ability to successfully lead and deliver projects on time and within budget, utilizing effective project management methodologies and communication skills.
- Assist with company wide Policy & Procedures.
Customer Service Manager
Homestyle Direct LLC
10.2018 - 03.2022
- Manage day-to-day activities
- Prioritizing and making assessments within existing processes and procedures
- Hiring for department agents
- Handle escalated calls
- Update Customer Service department Policy & Procedures
- Strategically plan for department growth while keeping up to date with industry changes.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Monitored staff performance to ensure adherence to customer service standards.
UPS Liaison
Homestyle Direct LLC
09.2017 - 10.2018
- Submit GSR requests
- Redirect deliveries
- Order, Invoice & Order Fulfillment adjustments
- UPS Quantum Administrator
- Internal HACCP logging
- Submit & follow through with UPS claims.
- Provided advice on best practices, policies and procedures relating to liaising duties.
- Responded promptly to queries from customers or other stakeholders regarding services provided.
Office Manager
Children's Dentistry of Twin Falls
10.2011 - 09.2017
- Serve as main office receptionist, including answering phones, replying to general email inquiries, and greeting patients on arrival
- Respect and maintain patient privacy ensuring compliance with HIPAA
- Patient scheduling for two dental physicians and hygienists
- Collect and post fees
- End of day reconciliation and bank deposits
- Ensure office maintains in excellent rapport with other dental & medical providers
- Communicate directly to owner positive and negative feedback
- Conduct monthly office meetings with staff
- Oversee staff, including participating in the hiring process.
Medical Receptionist
St. Lukes Magic Valley Regional Medical Center
02.2007 - 10.2011
- Field phone inquiries for new and existing patients, conduct new patient orientations, and manage electronic medical records.
- Conducted patient scheduling, registration, and data entry, updated health records, and ensured compliance with HIPAA.
- Documented all information according to hospital standards.
- Maintained patient records, performing regular reviews to ensure utmost accuracy.
- Coordinated scheduling appointments for 20 total family practice physicians, pediatricians and other mid-level clinicians.
- Developed an excellent professional relationship with the clinicians, nursing staff and others.
- Manage patient intake and discharge documentation, oversee billing and insurance verification, communicate with insurance companies, and create payment plans with patients to reduce past due accounts.
- Secure the building at the close of each working day
Education
Medical Terminology -
College of Southern Idaho
Twin Falls, IdahoHigh School Diploma -
Magic Valley High School
Twin Falls, IdahoSkills
- Adaptability
- Bilingual (Spanish & English)
- Etiquette
- Leadership
- MO365
- Oracle NetSuite
- Organizational Skills
- Problem Solving
- Professional Telephone Skills
- Relationship Management
- Strategic Planning and Conflict Resolution
- Workflow Optimization
- Integratorio
- Ship Station
References
References available upon request.
Timeline
Order Logistics Manager
Homestyle Direct LLC
06.2024 - Current
Office Manager, Order Entry Manager & QA
Homestyle Direct LLC
03.2022 - 06.2025
Customer Service Manager
Homestyle Direct LLC
10.2018 - 03.2022
UPS Liaison
Homestyle Direct LLC
09.2017 - 10.2018
Office Manager
Children's Dentistry of Twin Falls
10.2011 - 09.2017
Medical Receptionist
St. Lukes Magic Valley Regional Medical Center
02.2007 - 10.2011
Medical Terminology -
College of Southern Idaho
High School Diploma -
Magic Valley High School
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