Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Interests
Quote
Work Preference
Work Availability
Hi, I’m

Yasmin Ismail

Clifton,NJ
Yasmin Ismail

Summary

Dynamic and results-oriented professional with a proven track record at Starbucks, adept at enhancing customer experiences and streamlining operations. Skilled in espresso machine operation and team leadership, I excel in fast-paced environments, demonstrating exceptional problem-solving abilities and a commitment to excellence. My approach has significantly contributed to improving customer satisfaction and operational efficiency.

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Professional, skilled in crafting high-quality beverages and providing exceptional customer service. Strong focus on teamwork, ensuring smooth operations and meeting customer needs efficiently. Adaptable and reliable, ready to excel in fast-paced environments. Expertise in coffee preparation, machine maintenance, and inventory management, with friendly and approachable demeanor.

Overview

16
years of professional experience
1
Certification

Work History

Starbucks

Barista
04.2024 - Current

Job overview

  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Packaged bagels, muffins and other food items for customer purchase.


Kelly Educational Services

Teacher Vacancy
09.2018 - Current

Job overview

  • Encouraged student participation to boost confidence and self-expression.
  • Improved student engagement by incorporating hands-on activities into curriculum.


  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
  • Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.



Dunkin' Donuts

Assistant Manager
09.2017 - 08.2021

Job overview

  • Developed contingency plans with team to address potential disruptions.
  • Established open lines of communication with team for feedback and suggestions.
  • Identified inefficiencies to propose actionable improvements for overall workflow.
  • Led training initiatives, enhancing employee skills and confidence.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.


  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Defined clear targets and objectives and communicated to other team members.


Barclays

Bank Teller Intern
08.2009 - 10.2015

Job overview

  • Developed strong rapport with clients by actively listening to their concerns and providing helpful solutions tailored to their needs.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Played a key role in supporting the bank''s community outreach efforts by participating in local events and representing the branch positively.
  • Promoted a positive work environment by offering assistance to fellow interns when needed, fostering teamwork within the bank branch.


Education

Faculty of Art Education
Egypt

Bachelor of Arts from Cultural in Art And Educational Mathematics
06-2005

University Overview

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Problem-solving
  • Cleanliness
  • Exceptional customer service
  • Team leadership
  • Cash register operation
  • Professional demeanor
  • Product upselling
  • FLUENT IN [LANGUAGE]
  • Sales expertise
  • Retail management
  • Basic math
  • Multitasking and organization
  • Clear communication
  • Verbal and written communication
  • Speedy and efficient
  • Positive and professional
  • Customer service
  • Reliable and dependable
  • Flexible schedule
  • Relationship buildings
  • Resolving complaints
  • Organizational skills
  • Conflict resolution
  • Critical thinking

Learning assessments

Certification

  • [State] Driver's License
  • Teaching English as a Foreign Language (TEFL) Certification

Languages

Arabic
Native or Bilingual
English
Full Professional

Timeline

Barista
Starbucks
04.2024 - Current
Teacher Vacancy
Kelly Educational Services
09.2018 - Current
Assistant Manager
Dunkin' Donuts
09.2017 - 08.2021
Bank Teller Intern
Barclays
08.2009 - 10.2015
Faculty of Art Education
Bachelor of Arts from Cultural in Art And Educational Mathematics

Interests

Candle small company

Quote

Don’t postpone joy until you’ve learned all your lessons. Joy is your lesson.
Alan Cohen

Work Preference

Work Type

Full TimePart Time

Work Location

On-Site

Important To Me

Personal development programsHealthcare benefitsCareer advancementTeam Building / Company RetreatsPaid sick leave401k matchCompany Culture
Availability
See my work availability
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Yasmin Ismail