Yasmin Jimenez

• Identified financial needs of customers and presented appropriate product and service options.
• Resolved discrepancies concerning customers' accounts, improving client satisfaction.
• Promoted financial products with targeted direct mailings, in-branch selling, and outbound calls.
• Processed maintenance, operations and correspondence for new and existing accounts.
• Followed operational standards, promoting security, risk management and compliance.
• Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
• Used product knowledge and abilities to execute consumer loans and other services.
• Approached prospective clients through emails and cold calling to consistently meet sales targets.

a Store Manager at PLS means:

• Maintaining exemplary customer service within the store and establishing special business relationships with our customers so they will choose to do business with us rather than our competitors
• Implementing strategies to help meet store goals and objectives. Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
• Ensuring compliance with federal, state, and local regulations
• Coaching and developing assistant managers and shift supervisors in accordance with career development plans set by District Manager
• Resolving customer complaints to increase customer satisfaction
• Controlling labor hours, cash, store audits, and shrinkage
• Help maintain a neat and clean store environment for our customers and employees
• Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.

• Supervised staff members, organized schedules and delegated tasks.
• Coordinated meetings, conferences, travel arrangements and department activities.
• Maintained filing system for records, correspondence and other documents.
• Organized company events including holiday parties, team building activities .
• Reviewed contracts for accuracy prior to signing off on behalf of the company.