Yasmin Leija
Houston,TX
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
17
17
years of professional experience
Work History
Admin
Summer Creek Dental
Houston, TX
02.2024 - Current
- Reduced no-show rates through timely and effective appointment reminders and confirmations.
- Improved data accuracy and patient record management with diligent updating and organizing of digital and physical files.
- Maintained clean, welcoming reception area, contributing to positive first impression for visitors.
- Improved communication between dental staff and patients, ensuring clarity in treatment plans and procedures.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Prepared and processed patient referrals and transfer requests.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Received and routed laboratory results to correct clinical staff members.
- Enhanced patient satisfaction by efficiently managing appointment schedules and reducing waiting times.
- Assisted patients in understanding their dental insurance benefits, coverage limits, and out-of-pocket expenses.
- Developed strong relationships with insurance representatives for efficient problem-solving and expedited claims processing.
- Verified insurance and communicated coverage to staff and patients.
Assistant Manager, Customer Service
Cielo Dental
Houston, TX
08.2013 - 02.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Created and reviewed invoices to confirm accuracy.
Dental Office Receptionist
Apple Dental
Houston, TX
07.2008 - 08.2012
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Demonstrated strong multitasking abilities while simultaneously managing phone lines, reception area cleanliness, and general administrative duties.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Improved the accuracy of billing processes by diligently verifying insurance coverage information for each patient prior to appointments.
- Reduced wait times by promptly greeting patients upon arrival and completing check-in procedures efficiently.
Education
High School Diploma -
Aldine High School
Houston, TX05.2008
Skills
- Customer service
- Administrative support
- Attention to detail
- Schedule coordination
Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Admin
Summer Creek Dental
02.2024 - Current
Assistant Manager, Customer Service
Cielo Dental
08.2013 - 02.2024
Dental Office Receptionist
Apple Dental
07.2008 - 08.2012
High School Diploma -
Aldine High School
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