Summary
Overview
Work History
Education
Skills
References
Timeline
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Yasmin Leon

The Colony,TX

Summary

Dynamic professional with extensive experience in childcare and customer service, including a role as a Lead Daycare Teacher at The Little Learning Academy LLC. Skilled in effective communication and conflict resolution, I excel at fostering positive relationships and enhancing children's development while ensuring safety and compliance. Proven ability to manage schedules and maintain high standards.

Overview

3
3
years of professional experience

Work History

Part Time Nanny

Raquel Garcia
Baytown, TX
05.2023 - 03.2025
  • Took initiative in planning field trips or outings for the kids on days off from school.
  • Transported children to school, extracurricular activities, and appointments when needed.
  • Gave medication to children as directed by parents or guardians.
  • Helped prepare meals for the children according to dietary guidelines set forth by parents or guardians.
  • Researched new places or activities that would be interesting and beneficial for the kids.
  • Instructed the children in proper behavior, manners, health habits.
  • Communicated regularly with families regarding daily events and any concerns that may arise.
  • Monitored the children's playtime to ensure safety and wellbeing.
  • Maintained discipline in accordance with parents' instructions while being sensitive to each child’s individual needs.
  • Provided a safe environment for the children through supervision and guidance of their activities.
  • Provided assistance with homework assignments when needed.
  • Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment.
  • Created nurturing, safe environments to promote emotional, social, and intellectual growth.

Call Center Representative

Perdue Brandon Fielder Collins & Mott
Houston, TX
10.2024 - 03.2025
  • Managed inbound and outbound calls assisting customers with toll collections for State Highway 288
  • Provided solutions for unpaid tolls, violations, and payment options while ensuring compliance with county policies
  • Processed payments, set up payment plans, and maintained accurate account records using CRM software
  • Resolved billing disputes and educated customers on toll payment methods to prevent penalties
  • Ensured data privacy and maintained detailed logs for audit and reporting purposes
  • Consistently met or exceeded call volume, customer satisfaction, and collection targets

Sales Manager

Conn's Home Plus
Baytown, TX
11.2023 - 10.2024
  • Developed and maintained strong relationships with domestic and international suppliers
  • Partnered with design and merchandising teams to develop products that align with brand aesthetics and cost targets
  • Managed product development, supplier allocation, and negotiation of costs and delivery timelines
  • Monitored production processes, maintained reports, and communicated progress to internal and external teams
  • Coordinated logistics to prioritize inbound shipments and improve delivery efficiency
  • Analyzed returns and damages to develop plans for process improvement

Lead Daycare Teacher

The Little Learning Academy LLC
Mont Belvieu, Texas
05.2022 - 08.2023
  • Communicated regularly with parents regarding their child's development and progress at daycare center.
  • Maintained cleanliness standards within the facility as per safety guidelines.
  • Collaborated with other team members in creating an effective learning environment for the children.
  • Attended staff meetings and trainings related to childcare topics.
  • Created weekly reports summarizing the activities conducted throughout the week at the center.
  • Met with parents and guardians to discuss students' progress and areas requiring improvement.
  • Monitored student progress to ensure cooperation and growth.
  • Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
  • Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
  • Observed children for signs of illness, injury, emotional disturbance, learning disorders, and speech problems.
  • Read stories to children and taught painting, drawing, and crafts.
  • Communicated with parents regularly to maintain student progress, schedule meetings, and increase overall student happiness.

Education

Associate's degree - Business Law

Lee College
Baytown, TX
05.2024

High school diploma -

Frisco High School
Frisco, TX
05.2022

Skills

  • Phone etiquette
  • Microsoft Outlook
  • Customer service
  • Microsoft Excel
  • Call center
  • Windows
  • Microsoft Word
  • Microsoft Powerpoint
  • Microsoft Office
  • Data entry
  • Team collaboration
  • Childcare
  • Safety awareness
  • Early childhood development
  • Schedule management
  • Valid Driver's license
  • Toddler care experience
  • Childcare techniques
  • Child supervision
  • Payment processing
  • Conflict resolution
  • Effective communication
  • Problem solving
  • File organization
  • Research and analysis
  • Call handling
  • Multi-line phone proficiency

References

References available upon request.

Timeline

Call Center Representative

Perdue Brandon Fielder Collins & Mott
10.2024 - 03.2025

Sales Manager

Conn's Home Plus
11.2023 - 10.2024

Part Time Nanny

Raquel Garcia
05.2023 - 03.2025

Lead Daycare Teacher

The Little Learning Academy LLC
05.2022 - 08.2023

Associate's degree - Business Law

Lee College

High school diploma -

Frisco High School

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Yasmin Leon