Yasmin Lowry

Work History

Retail Cashier

Walgreens

09.2024 - Current

Maintained presentable customer areas with diligent cleaning and proactive recovery management.
Greeted all customers warmly to build welcoming and positive atmosphere within store.
Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.

Dispensary Agent

Trulieve

12.2023 - 05.2024

Assisted customers in selecting cannabis products based on their preferences and needs, providing detailed product information and recommendations
Managed inventory levels, performed regular audits, and restocked shelves to meet customer demand
Operated POS system to process transactions, handle cash, and maintain accurate sales records
Maintained cleanliness and organization of the dispensary to provide a welcoming and safe environment for customers and staff.

Customer Service Representative

Forrest Solutions

12.2023 - 03.2024

Achieved an average customer satisfaction score of 95% through diligent problem-solving and effective communication
Interacted with cross-functional teams to escalate complex issues and ensure timely resolution
Conducted detailed investigations into customer profiles to verify accuracy of address details and payment amounts
Provided clear and concise explanations to customers regarding discrepancies, resulting in improved customer understanding and satisfaction.

Medical Dispatcher

MTM

11.2023 - 12.2023

Coordinated the organization and execution of performances and events, ensuring all logistics were meticulously planned and executed on schedule
Tracked sign-in/sign-out times of performers and crew members
Monitored and assured the timely execution of event routes and schedules, optimizing efficiency and customer satisfaction
Communicated service issues promptly to relevant personnel and collaborated effectively to resolve issues and minimize disruptions.

Administrative Assistant

Centralized Vision

03.2021 - 10.2023

Answered incoming calls and emails, assisting residents and visitors with access or security-related inquiries
Sustained accurate records and pulled reports to provide clients with up-to-date information on security incidents and operational status
Handled inventory and restocked office supplies, groceries, and essentials to ensure smooth operations and availability of necessary items
Observed properties using CCTV cameras, ensuring surveillance coverage is effective and incidents are promptly addressed.

Data Entry Specialist

JPMorgan Chase

01.2021 - 02.2021

Participated in assembling and organizing applications and documents for various departments within the organization
Verified data accuracy and completeness by cross-referencing information in databases and physical records
Confirmed documents were properly assembled and formatted according to established guidelines and procedures
Reserved confidentiality when handling sensitive information and adhered to data protection policies.

Data Entry Clerk

Sonora Quest Laboratories

12.2020 - 01.2021

Processed and handled laboratory specimens, including specimen labeling and data verification
Contributed to maintaining accurate records and documentation of sample processing activities
Reinforced laboratory operations by preparing reagents, maintaining equipment, and assisting with inventory management
Adhered to infection control and safety protocols to ensure a safe working environment.

Concierge Care Guide

Oscar Health

12.2019 - 09.2020

Delivered customer support to plan members, addressing inquiries regarding benefits, claims, and coverage
Advised members in navigating online portals and resources for self-service options
Documented accurate records of member interactions and inquiries, ensuring follow-up as necessary
Worked closely with claims processing and provider relations departments to resolve member issues effectively.

Customer Service Representative

Mr.Cooper

05.2019 - 11.2019

Processed mortgage payments and assisted customers with online banking and financial transactions
Revised customer profiles and verified information to ensure accuracy and compliance with banking regulations
Directed customers to specialized departments for inquiries regarding mortgage applications, approvals, and refinancing options
Resolved customer complaints and issues, maintaining a high level of customer satisfaction.

Business Data Consultant

Wells Fargo

11.2018 - 02.2019

Exceeded daily migration goals by effectively processing 8 or more cases per day, ensuring timely and accurate completion
Supported in the implementation, upgrades, and consolidation of systems to enhance efficiency and streamline case management processes
Facilitated strict confidentiality and data protection protocols to ensure the safety and privacy of client and company information
Ensured all information entered and managed was accurate, precise, and free from errors, adhering to quality standards.

Mortgage Insurance Processor

National General

01.2018 - 06.2018

Processed 80-100 mortgage insurance documents daily, ensuring accuracy and adherence to company policies and procedures
Submitted outbound calls to insurance agencies to verify coverage, policy details, and other relevant information
Analyzed evidence provided by borrowers and insurance agencies to assess eligibility and compliance with mortgage insurance requirements
Updated and maintained records of mortgage insurance applications, claims, and related documentation.

Customer Service Representative

Teletech

04.2017 - 01.2018

Presented referral and general information about the U.S
Department of Labor programs and services to inbound callers
Resolved issues and inquiries regarding labor discrepancies, ensuring prompt and accurate resolution
Handled escalated requests and complex customer issues with professionalism and efficiency
Directed customers to the appropriate department or agency for specialized assistance beyond general inquiries.

Caregiver

Arizona Mentor

08.2016 - 04.2017

Aided behavioral health adults and children with daily living activities such as personal hygiene, meal preparation, and recreational activities
Streamlined clean and organized home environments to ensure comfort and safety for all residents
Organized and recorded documents related to client information, including care plans, progress notes, and incident reports
Administered medications to clients according to prescribed schedules, adhering to medication administration protocols and ensuring accurate documentation.

Cashier/ Food Service Worker

Culvers

01.2015 - 08.2016

Produced excellent customer service to ensure guest satisfaction in a fast-paced environment
Managed drive-thru orders efficiently, prioritizing accuracy and speed in food preparation and delivery
Regulated cleanliness of work areas and equipment to uphold health and safety standards
Supported team members in various tasks, including food preparation, cashiering, and cleaning duties.

Cashier/ Customer service

Target

07.2014 - 09.2014

Boosted a welcoming and positive shopping experience for guests, assisting with product inquiries and resolving concerns promptly
Ensured the store was neat, clean, and well-presented at all times to enhance the overall guest experience
Arranged fitting rooms to maintain cleanliness and facilitate efficient guest use
Helped with inventory management, including receiving shipments, stocking shelves, and maintaining accurate stock levels.

Summary

Overview

Work History

Retail Cashier

Dispensary Agent

Customer Service Representative

Medical Dispatcher

Administrative Assistant

Data Entry Specialist

Data Entry Clerk

Concierge Care Guide

Customer Service Representative

Business Data Consultant

Mortgage Insurance Processor

Customer Service Representative

Caregiver

Cashier/ Food Service Worker

Cashier/ Customer service

Education

High School Diploma -

Skills

Timeline

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