Yasmin Macartney
Quakertown
Summary
Highly skilled Certified Medical Assistant with over 13 years of multi-faceted experience in healthcare, sales, and customer service. Adept at delivering patient-centered care, managing clinical environments, and fostering strong client relationships to enhance satisfaction and retention. Recognized for professionalism and a strong work ethic.
Overview
17
17
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Certified Medical Assistant
AFC urgent care
Souderton
06.2021 - Current
- Provide direct patient care including vital signs, injections, specimen collection, and rooming patients.
- Assist physicians with exams and procedures.
- Document patient information accurately in EMR systems.
- Deliver compassionate, family-centered pediatric care.
Certified Medical Assistant
Penn Medicine Pediatrics
Limerick
12.2022 - 12.2024
- Provide direct patient care including vital signs, injections, specimen collection, and rooming patients.
- Assist physicians with exams and procedures.
- Document patient information accurately in EMR systems.
- Deliver compassionate, family-centered pediatric care.
- Assisted healthcare providers with patient examinations and procedures.
Medical Assistant/Medical Receptionist
AFC Urgent Care/ Monarch Integrative Medicine
Phoenixville
08.2019 - 08.2024
- Provide direct patient care including vital signs, injections, specimen collection, and rooming patients.
- Assist physicians with exams and procedures.
- Document patient information accurately in EMR systems.
- Deliver compassionate, family-centered pediatric care.
Receptionist
Ross, Quinn and Ploppert
Pottstown
01.2019 - 01.2021
- Greeted clients and visitors warmly upon arrival at the office.
- Managed multi-line phone system, directing calls to appropriate staff members.
- Scheduled appointments and maintained calendar for multiple executives efficiently.
- Processed incoming and outgoing mail, ensuring timely delivery of correspondence.
- Assisted in organizing office events and meetings to enhance team collaboration.
- Maintained office supplies inventory, placing orders as needed to ensure availability.
- Provided administrative support by preparing documents and presentations for meetings.
- Ensured a clean and welcoming reception area for all guests and employees.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Assistant Manager, Bartender, and Server
Toby Carvery
Borehamwood
01.2014 - 01.2020
- Hire and train staff members.
- Ensure that health and safety protocols are adhered to.
- Keep a meticulous record of income and expenses.
- Order ingredients in the correct quantities for the kitchen staff.
- Communicate with customers to receive feedback and manage complaints.
- Open and close the restaurant on time.
- Help staff work the floor and bar.
- Manage a team.
- UK
Team Leader, BAR, SERVER
Gardeners Arms
Reading
01.2012 - 01.2013
- Hire and train staff members.
- Ensure that health and safety protocols are adhered to.
- Keep a meticulous record of income and expenses.
- Order ingredients in the correct quantities for the kitchen staff.
- Communicate with customers to receive feedback and manage complaints.
- Open and close the bar/restaurant on time.
- Help staff work the floor and bar.
- Supervise a team.
- UK
Receptionist
Steady Removals
Borehamwood
01.2009 - 01.2012
- Answer and direct phone calls in a polite and friendly manner.
- Welcome visitors in a warm and friendly manner, and answer any questions visitors have.
- Maintain reception area and all common areas in a clean and tidy manner at all times.
- Operate standard office equipment on a regular basis, including a fax machine, a copy machine, and a computer.
- Keep detailed and accurate records of visitor requests and of calls received.
- Receive deliveries; sort and distribute incoming mail.
- Take inventory of supplies and restock as needed.
- Maintain the general office filing system.
- UK
Education
Psychology - Associate's degree
Montgomery County Community College
CCMA - Medical Assistant
US INSTITUTE
Colorado Springs, CO 01.2020 - 01.2021
High School Diploma -
Oaklands University
St Albans, UK 01.2005 - 01/2009
Skills
- Cold calling
- Patient interaction
- Computer operation
- Attention to detail
- Time management
- Experience administering injections
- Childcare
- Customer Service
- Medical assisting
- Food service
- Conducting sales calls
- Venipuncture
- Dental terminology
- EMR systems
- Medical Scheduling
- Medical terminology
- Blood sampling
- Phlebotomy
- Mental health services
- Teamwork
- Warm calling
- Vital signs
- Triage
- Food industry
- Medical records
- Clinical documentation
- Medical administrative support
- Serving
- Internal medicine
- Bartending
- Sales
- Documentation review
- Achieving sales targets
- Medication administration
- Hospitality
- Business development
- Patient care
- Interpersonal skills
- Computer literacy
- Front desk
- Communication skills
- Client relationship development
- Computer skills
- Experience working with students
- HIPAA
Certification
- Certified Medical Assistant
- CCMA Certification
- CPR Certification
- BLS Certification
- AED Certification
- First Aid Certification
- BC/BE Family Medicine Medical License
- BC/BE
- ACLS Certification
- EMT Certification
- CNA
- NRCMA
- RMA
- Certified Phlebotomy Technician
- CRNA
Languages
English
Personal Information
- Nationality: British-Born, U.S.-Based
- Work Permit: Authorized to work in the US for any employer
Personal Achievements
- Relocated internationally at age 25, adapting to new environments and challenges.
- Completed multiple marathons, highlighting discipline and goal-setting.
- Traveled cross-country independently with a backpack, demonstrating planning and self-reliance.
- Assisted in establishing a mental health charity initiative for a family business
- Maintained 4.0 GPA and set to graduate with highest honors.
- Actively volunteered in community initiatives, contributing to meaningful causes.
- Balanced academic excellence with extracurricular and volunteer commitments.
Timeline
Certified Medical Assistant
Penn Medicine Pediatrics
12.2022 - 12.2024
Certified Medical Assistant
AFC urgent care
06.2021 - Current
CCMA - Medical Assistant
US INSTITUTE
01.2020 - 01.2021
Medical Assistant/Medical Receptionist
AFC Urgent Care/ Monarch Integrative Medicine
08.2019 - 08.2024
Receptionist
Ross, Quinn and Ploppert
01.2019 - 01.2021
Assistant Manager, Bartender, and Server
Toby Carvery
01.2014 - 01.2020
Team Leader, BAR, SERVER
Gardeners Arms
01.2012 - 01.2013
Receptionist
Steady Removals
01.2009 - 01.2012
High School Diploma -
Oaklands University
01.2005 - 01/2009
Psychology - Associate's degree
Montgomery County Community College