Yasmin Marquez
Fontana,United States
Summary
Ambitious office employee, dedicated to providing inherent business acumen to deliver outstanding administrative success. Providing excellent customer service. Polished in monitoring inventory levels, coordinating personnel activities and reviewing files and records to obtain information. Results-oriented professional possessing positive attitude and strong work ethic.
Overview
7
7
years of professional experience
Work History
Front Desk Coordinator
Universal Technical Institute Inc
Rancho Cucamonga, CA
03.2024 - Current
- Greeted visitors and students upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained strict confidentiality when handling sensitive student information in accordance with company policies.
- Successfully managed challenging situations involving guest or student complaints or issues by employing excellent problem-solving skills.
- Updated prospected student records accurately and efficiently, ensuring data integrity within the system.
- Scheduled appointments daily in computer system.
- Maintained a clean, organized reception area, creating a welcoming atmosphere for students and visitors.
- Monitored inventory levels of office supplies, placing orders as needed to prevent shortages or delays.
- Handled high volumes of incoming calls, directing callers to appropriate departments for prompt assistance.
- Greeted guests/students at front desk and engaged in pleasant conversations while managing check-in process.
Office Manager
Upland Radiology
Upland, United States
05.2022 - Current
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Managed office inventory and placed new supply orders.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Automated office operations, managed client correspondence and tracked records.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Made appointments for customers based on individual preferences.
- Answered questions about services or products being offered.
- Scheduled and confirmed appointments.
- Made phone calls and sent emails to establish leads.
- Followed up with customers to boost referrals.
- Updated database with lead generation information, outbound calls and inbound efforts.
- Kept detailed call log to document answered and unanswered calls.
- Called no shows and cancellations to reschedule.
- Used chat platform to answer questions and set appointments.
- Maintained a clean and organized workspace.
Appointment Clerk
Kaiser Permanente
Fontana, United States
09.2019 - 02.2022
- Made appointments for customers based on individual preferences.
- Managed approximately 100+ customer calls daily, made reservations and addressed concerns or inquiries customers had.
- Answered questions about services or products being offered.
- Followed daily calling list administered by managers and called each person to confirm appointments.
- Recorded inquiries and calls into computer system.
- Scheduled and confirmed appointments.
- Provided exceptional customer service through effective telephone communication and follow-ups.
- Answered telephones and directed calls to appropriate staff members.
- Made phone calls and sent emails to establish leads.
- Provided information regarding services and policies.
- Entered information into system to update status reports.
- Built strong relationships with prospective clients to win trust and book appointments.
- Used chat platform to answer questions and set appointments.
Front Desk Receptionist
Pinnacle Medical Group
Fontana, United States
08.2017 - 09.2019
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Signed for packages, recorded deliveries and distributed to personnel.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Maintained office equipment, scheduling service to repair issues.
- Explained policies and procedures to visitors.
- Greeted visitors to provide information and direct to appropriate personnel.
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Answered phone calls, provided information and connected callers to appropriate personnel.
- Answered office phone and emails to schedule appointments, answer questions and document information.
Education
Some College (No Degree) - Psychology
Chaffey College
Rancho Cucamonga, CAHigh School Diploma -
Bloomington High School
Bloomington, CA06.2014
Skills
Budgetary Planning
CRM and office management software
Proposal writing
Training and coaching
Billing
Data entry
Customer relations
Scheduling and calendar management
Workforce Management
Fluent Spanish speaker/writer
Timeline
Front Desk Coordinator
Universal Technical Institute Inc
03.2024 - Current
Office Manager
Upland Radiology
05.2022 - Current
Appointment Clerk
Kaiser Permanente
09.2019 - 02.2022
Front Desk Receptionist
Pinnacle Medical Group
08.2017 - 09.2019
Some College (No Degree) - Psychology
Chaffey College
High School Diploma -
Bloomington High School