Yasmin Mohamed
life insurance agent
Allentown,Pennsylvania
Summary
Expertise in driving profitability through effective sales training and identifying profit-loss areas. Committed to enhancing team morale and boosting sales by building strong relationships with both team members and customers.
Organized and dependable, adept at managing multiple priorities while maintaining a positive attitude. Eager to take on additional responsibilities to achieve team objectives and contribute to overall success. Professional with strong background in leadership and team management. Skilled in optimizing agent performance, ensuring operational efficiency, and fostering a collaborative work environment. Known for adaptability, problem-solving abilities, and focus on achieving measurable results. Strong communication, conflict resolution, and organizational skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Library Assistant
Alvernia University
Allentown, Reading, PA
07.2018 - 05.2023
- Assisted patrons in regards to the library's computer system and gave instructions for logging onto the internet
- Kept watchful eye on the front desk at all times to encourage a protected library environment
- Oversaw check-in and check-out process of library books and materials at the circulation desk
- Developed a strong understanding of cataloging books and other materials through various methods
- Answered patrons' questions and assisted in finding materials requested
- Greeted patrons upon entrance to the library and offered assistance with any needs or issues
- Handled a multitude of daily tasks, including facility maintenance and security in support of staff members
- Returned books to circulation by placing them on proper shelves.
- Answered patron questions in-person or by phone regarding library services and resources.
- Handled check-in and check-out process of library books and materials at circulation desk.
Customer Service Representative
Elias Market
Allentown, PA
05.2018 - 05.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Answered constant flow of customer calls with minimal wait times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Agent Supervisor
American Income Life Insurance Company
03.2023 - Current
- Reduced employee turnover rates by implementing supportive coaching methods and offering career advancement opportunities.
- Oversaw hiring process for new agents, including reviewing applications, conducting interviews, and making final selections based on skillset alignment with job requirements.
- Cultivated a positive work environment, fostering teamwork and promoting professional growth among agents.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Managed and motivated employees to be productive and engaged in work.
Tutor
Alvernia University
Reading, PA
01.2019 - 04.2023
- Organized fun, educational activities which allowed students to boost literacy and fluency skills through interactive learning
- Tested students' knowledge to determine skill level and provided new learning tools to advance language mastery
- Completed logs and updated student documents for institutional and personal recordkeeping
- Enabled students to improve reading and writing skills through effective teaching of comprehension tactics
- Guided students through various steps in writing process including, brainstorming, researching, outlining, writing, revising and publishing
- Attended training and development courses to improve service offerings
- Supported students by identifying and addressing specific concerns
- Reviewed, evaluated and marked assignments and examinations
- Created effective tutoring sessions by working closely with students to ascertain literacy goals and expectations.
- Developed methods to motivate and engage students in learning.
- Established positive relationships with both students and parents, fostering open communication regarding academic progress and goals.
- Facilitated small group and one-on-one tutoring sessions focusing on academic subject areas.
Assistant Manager
Dunkin' Donuts
Allentown, PA
05.2016 - 03.2020
- Assisted the owner and the manger in evaluating employee performance and cultivating improvement initiatives
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel
- Organized schedules, workflows and shift coverage to meet expected business demands
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies
- Developed and implemented performance improvement programs, resulting in 94% increase in efficiency
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Education
Bachelor of Science - Law
Lehigh Carbon Community College
08.2024 - Current
BBA - Criminal Justice, Pre-Law Minor
Alvernia University
05.2023
High School Diploma - undefined
Louis E Dieruff High School
Skills
- CRM Software
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Creative Problem Solving
- Upbeat and Positive Personality
- Strong Analytical and Problem Solving Skills
- Computer Proficiency
- Multitasking and Prioritization
Coaching and mentoring
Workforce management
Sales team training
Decisive
Team oversight
Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Received Kiwanis Club scholarship 2 years running.
- Heritage Award scholarship.
Certification
- First Aid/CPR Certified
Languages
Arabic
Native or Bilingual
Urdu
Full Professional
Spanish
Limited Working
Work Preference
Work Type
Full TimeInternshipWork Location
RemoteOn-SiteHybridImportant To Me
Flexible work hoursWork-life balanceCareer advancementTimeline
Bachelor of Science - Law
Lehigh Carbon Community College
08.2024 - Current
Agent Supervisor
American Income Life Insurance Company
03.2023 - Current
Tutor
Alvernia University
01.2019 - 04.2023
Library Assistant
Alvernia University
07.2018 - 05.2023
Customer Service Representative
Elias Market
05.2018 - 05.2023
Assistant Manager
Dunkin' Donuts
05.2016 - 03.2020
- First Aid/CPR Certified
High School Diploma - undefined
Louis E Dieruff High School
BBA - Criminal Justice, Pre-Law Minor
Alvernia University
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