Yasmin Morales
Kutztown,PA
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Supervisor/Direct Support Professional
Lehigh Valley Community Connections
02.2021 - Current
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted trainings in 6100 regulations programs, resulting in improved performance and career growth opportunities.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Direct Support Professional
Resources For Human Development
03.2015 - 01.2021
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Collaborated with interdisciplinary teams to develop comprehensive support strategies for each client''s unique needs.
Inbound Customer Service Representative
Healthnet
08.2014 - 03.2015
- Enhanced customer satisfaction by addressing and resolving inbound calls and inquiries in a timely manner.
- Improved first-call resolution rates by efficiently managing customer issues and complaints.
- Streamlined communication with customers by providing accurate information regarding products and services.
- Maintained high levels of professionalism by adhering to company policies and guidelines when interacting with customers.
Education
GED -
Lehigh County Community College
Allentown03.2006
No Degree - Certificate in Medical Assistance
Lincoln Technical Institute
Allentown, PA03.2006
Skills
- Life Skills Development
- Daily living support
- Behavioral support
- Clean Driving Record
- Daily living assistance
- Documentation abilities
- Payroll Administration
- Office Management
- Staff Management
- Employee Supervision
- Appointment Scheduling
- Excellent Communication
- Problem-solving abilities
- Multitasking Abilities
- Documentation and control
- Phone and Email Etiquette
- Staff Scheduling
- Policy Implementation
- Team Leadership
- Staff Development and Training
- Microsoft Office
Certification
ODP 6100 Trainings.
Medication Administration
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Supervisor/Direct Support Professional
Lehigh Valley Community Connections
02.2021 - Current
Direct Support Professional
Resources For Human Development
03.2015 - 01.2021
Inbound Customer Service Representative
Healthnet
08.2014 - 03.2015
GED -
Lehigh County Community College
No Degree - Certificate in Medical Assistance
Lincoln Technical Institute
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