Yasmin Moustafa
Mechanicville,NY
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Ideal Home Healthcare/ PPL Corporation
Care Giver
09.2024 - Current
- Provide personal care assistance to clients, including bathing, dressing, grooming, and toileting.
- Assist with mobility and transfers, ensuring safety and comfort for clients with limited mobility or physical disabilities.
- Administer medication as directed by healthcare professionals, ensuring adherence to prescribed schedules.
- Prepare and serve nutritious meals, adhering to dietary restrictions or preferences.
- Perform light housekeeping duties such as cleaning, laundry, and organizing living spaces.
- Offer companionship and emotional support to clients, fostering a positive and supportive environment.
- Help clients with daily activities, including running errands, grocery shopping, and appointments.
Office Manager
Brooklyn Integrative Healthcare
01.2024 - 01.2025
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Interior Designer/Construction Worker
New York Interiors
02.2021 - 11.2024
- Designed floor plans, elevations, 3D perspective views, and material boards for review and presentation.
- Selected and sourced materials, furniture, and accessories for aesthetically pleasing spaces.
- Managed budgets and timelines effectively to deliver projects on schedule and within budget constraints.
- Collaborated with architects and contractors to ensure seamless integration of design elements.
Real Estate Agent/Interior Designer Trainee
Orlando's Real-estate & Interior Design
03.2020 - 01.2021
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
Store Manager
Lasiaf Tacos
04.2017 - 07.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Team Leader
Dunkin' Donuts
12.2016 - 07.2018
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Quality Coach
Kamet
03.2016 - 11.2016
- Coach and mentor team members to improve their performance and adherence to company quality standards, ensuring consistent delivery of high-quality work.
- Conduct regular quality audits, reviewing calls, interactions, or outputs, and providing actionable feedback to improve individual and team performance.
- Develop and deliver training sessions, workshops, and one-on-one coaching to improve the skills and competencies of employees.
- Monitor and evaluate customer service or product delivery, ensuring adherence to established protocols and best practices.
Team Member
Dunkin' Donuts
01.2015 - 10.2015
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
Quality Coach
Vodafone UK
08.2013 - 01.2015
- Coach and mentor team members to improve their performance and adherence to company quality standards, ensuring consistent delivery of high-quality work.
- Conduct regular quality audits, reviewing calls, interactions, or outputs, and providing actionable feedback to improve individual and team performance.
- Develop and deliver training sessions, workshops, and one-on-one coaching to improve the skills and competencies of employees.
- Monitor and evaluate customer service or product delivery, ensuring adherence to established protocols and best practices.
Customer Service Representative
Vodafone UK
04.2012 - 08.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate of Arts - Interior Design
Kingsborough Community College
01-2018
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Flexible and adaptable
- Dependable and responsible
- Multitasking
Certification
- Licensed Interior Designer
- Licensed Event Planner
- Autocad Certification
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
French
Limited Working
Timeline
Ideal Home Healthcare/ PPL Corporation
Care Giver
09.2024 - Current
Office Manager
Brooklyn Integrative Healthcare
01.2024 - 01.2025
Interior Designer/Construction Worker
New York Interiors
02.2021 - 11.2024
Real Estate Agent/Interior Designer Trainee
Orlando's Real-estate & Interior Design
03.2020 - 01.2021
Store Manager
Lasiaf Tacos
04.2017 - 07.2020
Team Leader
Dunkin' Donuts
12.2016 - 07.2018
Quality Coach
Kamet
03.2016 - 11.2016
Team Member
Dunkin' Donuts
01.2015 - 10.2015
Quality Coach
Vodafone UK
08.2013 - 01.2015
Customer Service Representative
Vodafone UK
04.2012 - 08.2013
Associate of Arts - Interior Design
Kingsborough Community College
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