Yasmin Zuniga Muniz
Las Vegas,NV
Summary
Ambitious Senior Account Manager with a tenacity for increasing profits and maintaining client relationships through persuasion and fantastic communication. Dedicated to innovation, forward-thinking and modern sales techniques used to cultivate a productive workspace and long-lasting client and customer relations.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Sinor Account Manager
Capital One
08.2019 - Current
- Manage various inbound servicing calls.
- Overcome objections that customers have about making payments toward there account and help the to understand their account and responsibilities by using soft skills.
- Attend team meetings
- Multitasking
- Finding better solutions for customers accounts
- Becoming familiar with company guidelines and procedures.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
Assistant Manager
Cash Oasis
08.2015 - 08.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored team members to enhance professional development and accountability in workplace.
- Cash Handling
Education
High School Diploma -
Lorin Griset Acadamy
Santa Ana, CASkills
- Customer Service
- Account Management
- Strong relationships
- Account Servicing
- Cash Handling
- Processing payments
- Bilingual
- Multitasking
Timeline
Sinor Account Manager
Capital One
08.2019 - Current
Assistant Manager
Cash Oasis
08.2015 - 08.2019
High School Diploma -
Lorin Griset Acadamy
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