Yasmin Musa

I served as a receptionist at Buckeye Home Health, where my primary responsibilities included managing incoming calls and providing professional, courteous assistance to clients. I also handled the registration of new clients, ensuring accurate data entry and a seamless onboarding process. In this role, I honed my communication and organizational skills, contributing to efficient office operations and delivering exceptional customer service.

• Went to multiple parts of Africa helped provide a place for young women to get education
• Taught English in Somalia, Kenya, Uganda
• Worked with special needs children
• In the works of building a school for young orphaned children

• Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments
• Increased bottom-line revenue, monitoring travel competitor activity to maintain most competitive rate
• Enhanced customer satisfaction ratings, researching travel options, negotiating rates, presenting best deals and resolving issues efficiently
• Responded immediately to clients' questions, issues, and complaints and found effective solutions when required

• Took payments via credit and debit cards and handled all sensitive information with professionalism and discreteness
• Identified accurate equivalents for highly nuanced terminology, words and phrases by cross-referencing specialized dictionaries and thesauruses
• Assisted law enforcement investigators with interviews of non-English speaking crime witnesses, persons of interest and suspects
• Generated video subtitle scripts by listening to and recording non-English speaking dialogue and developing translations in target language
• Inputted information from customer calls and onsite service visits into the company's system

• Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
• Scheduled and confirmed patient appointments with patients and healthcare professionals
• Scheduled patient appointment and procedures
• Utilized customer service skills and detailed system knowledge to support hospital and clinic operations
• Checked daily doctor schedules and verified insurance
• Evaluated accuracy and compliance of all documentation and reports
• Prepared for HIPAA and Joint Commission reviews, making required brochures and pamphlets available to patients in all clinics
• Maximized efficiency, reduced delinquency and increased accuracy of billing department by developing and implementing system and process improvements
• Maintained all confidential personnel files, licensing and CPR compliance records
• Ensured the accuracy of public information and materials
• Coordinated between patients and healthcare professionals to meet patient needs
• Checked claims for errors, corrected issues and mailed out in a timely manner
• Documented contacts with prospects, related families or advisors and developed relationships with potential referral sources

• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
• Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals
• Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
• Sold various products by explaining unique features and educating customers on proper application
• Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products
• Promoted memorable shopping experiences resulting in increased customer retention and loyalty
• Presented professional appearance at all times and assisted with product placement and visual merchandising tasks
• Recommended accessories and delivered details regarding latest promotions to increase sales
• Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities