Summary
Overview
Work History
Education
Skills
Timeline
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Yasmin Orozco

Dallas,TX

Summary

Dynamic leader with a proven track record at Saltgrass Steakhouse, enhancing operational efficiency and guest relations through innovative strategies. Skilled in food safety compliance and effective communication, I excel in staff management and training, significantly improving customer service and satisfaction. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience

Work History

Restaurant Front of House Manager

Saltgrass Steakhouse
02.2018 - Current
  • Mentored new team members on restaurant policies, procedures, and best practices to ensure consistent guest experiences across shifts.
  • Collaborated with back of house management to ensure seamless communication between kitchen and service staff for optimal dining experiences.
  • Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
  • Provided exceptional customer service by anticipating guests'' needs from arrival through departure.
  • Elevated guest experience by implementing tableside ordering technology for faster order processing and increased accuracy in meal delivery.
  • Maintained a clean, welcoming environment by overseeing daily cleaning tasks and ensuring adherence to health codes.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.

Restaurant Waiter

Pappadeaux
08.2018 - 03.2019
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
  • Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
  • Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
  • Assisted in training new waitstaff members, contributing to a cohesive team environment.

Lead Valet Attendant

Metro Parking LLC
12.2016 - 02.2018
  • Reduced wait times for guests by efficiently managing traffic flow during peak hours.
  • Maintained accurate records of parked vehicles, ensuring timely retrieval upon guests'' departure from the establishment.
  • Coordinated with front desk staff to ensure seamless guest arrivals and departures, enhancing overall guest experience.
  • Contributed to the overall success of the establishment by maintaining a positive attitude, consistently going above and beyond in providing exceptional service to guests.
  • Adhered to company policies regarding safety and security measures, contributing to a safe working environment for both employees and guests alike.
  • Handled cash, made accurate change and maintained balanced cash drawer.

Education

High School Diploma -

Lancaster High School
Lancaster, TX
05.2016

Skills

  • Operational Efficiency
  • Recruitment and hiring
  • Food Safety Compliance
  • Guest Relations
  • Training and mentoring
  • Staff Management
  • Time Management
  • Customer Service
  • Reliable and Responsible
  • Multitasking
  • Effective Communication

Timeline

Restaurant Waiter

Pappadeaux
08.2018 - 03.2019

Restaurant Front of House Manager

Saltgrass Steakhouse
02.2018 - Current

Lead Valet Attendant

Metro Parking LLC
12.2016 - 02.2018

High School Diploma -

Lancaster High School

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Yasmin Orozco