- I enjoy helping others and giving back to the community
- Outdoor Recreation
- Gym Workouts
- Fundraising Events
Yasmin Ramdass Sutton
Barataria
Summary
Dynamic professional with a strong background in customer service excellence and effective communication, honed at Bolt Construction Group. Proven ability to resolve conflicts and enhance customer satisfaction, while managing scheduling and filing systems efficiently. Committed to fostering positive relationships and delivering exceptional service in fast-paced environments.
Professional with administrative expertise and strong focus on operational efficiency. Skilled in scheduling, document management, and customer service. Team-oriented, adaptable, and results-driven. Known for reliability, effective communication, and problem-solving abilities.
Overview
32
32
years of professional experience
Work History
Teacher's Assistant
Rainbow Munchkin
09.2024 - 08.2025
- Assisted lead teacher in developing and implementing engaging lesson plans.
- Cultivated strong partnerships with families through consistent communication about their child''s progress via emails, parent-teacher conferences, newsletters, or phone calls.
- Supported children''s emotional, social, and cognitive development through active engagement in various classroom activities.
- Improved preschoolers'' fine motor skills through art-based projects involving cutting, pasting, painting, and drawing exercises.
- Engaged and entertained children through recreational and educational activities.
- Took part in professional development workshops to boost skills.
Office Administrative Assistant
Bolt Construction Group
03.2020 - 08.2024
- Assisted customers with inquiries, ensuring prompt and accurate responses to enhance satisfaction.
- Resolved customer complaints effectively, employing active listening and problem-solving skills.
- Processed orders and returns efficiently, maintaining a high level of accuracy in system entries.
- Trained new team members on customer service protocols and company policies to ensure consistency.
- Collaborated with cross-functional teams to streamline communication and improve service delivery processes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Developed and maintained filing systems, improving document retrieval efficiency and organization.
- Streamlined office supply inventory management, reducing waste and ensuring resource availability.
- Managed scheduling and calendar coordination for team meetings and client appointments.
- Responded to inquiries from callers seeking information.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or by Zoom
- Managed scheduling of meetings and appointments, optimizing time for senior management.
- Coordinated communication between project managers and subcontractors to ensure timely updates on project status.
Customer Service Operator
Valley Vue Hotel
05.1993 - 12.1997
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume calls, ensuring timely responses and service excellence.
- Collaborated with team members to streamline processes and enhance customer satisfaction.
- Trained new staff on customer service protocols and system navigation.
- Streamlined call handling processes for increased efficiency and reduced wait times.
- Participated in ongoing professional development opportunities aimed at enhancing the effectiveness of my role as a Customer Service Operator.
- Assisted in training new hires on company policies, procedures, and best practices for exceptional customer service delivery.
Education
High School Diploma -
St. Martin Girls High School
Belmont06-1993
High School Diploma -
Belmont Girls RC
Belmont06-1988
Skills
- Exceptional customer support
- Strong verbal skills
- Conflict resolution
- Filing system management
- Verbal communication
- Efficient calendar management
- Billing and invoicing
- Scheduling and calendar management
- Sensitive information management
- Digital document scanning
- Telephone reception
- Coordinating events
Interests
Timeline
Teacher's Assistant
Rainbow Munchkin
09.2024 - 08.2025
Office Administrative Assistant
Bolt Construction Group
03.2020 - 08.2024
Customer Service Operator
Valley Vue Hotel
05.1993 - 12.1997
High School Diploma -
St. Martin Girls High School
High School Diploma -
Belmont Girls RC