Yasmin Ramirez
Lake Placid,FL
Summary
Detail-oriented banking professional with strong skills in effective communication and problem solving. Experienced in providing outstanding customer service and efficiently managing transactions to enhance client satisfaction and trust.
Overview
1
1
Language
8
8
years of professional experience
Work History
Bank Teller
Midflorida Credit Union
Lake Placid, FL
08.2022 - 08.2026
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Performed various tasks to enhance customer service experience to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
Medical Receptionist
Thakkar Patel And Avalos Md's LLC
Sebring, Florida
05.2018 - 08.2022
- Scheduled and confirmed patient appointments using electronic health record systems.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Performed data entry tasks related to billing and collections procedures.
Education
High School Diploma -
Lake Placid High School
Lake Placid, FL05-2018
Skills
- Transaction processing
- Banking products
- Account management
- Financial software knowledge
- Teller support
- Cross-selling techniques
- Data entry
- Appointment scheduling
- Spanish language
- Customer service excellence
- Problem solving
- Communication skills
- Stress tolerance
- Professional demeanor
- Transaction processing systems
- Revenue growth
Languages
Spanish
Full Professional
Timeline
Bank Teller
Midflorida Credit Union
08.2022 - 08.2026
Medical Receptionist
Thakkar Patel And Avalos Md's LLC
05.2018 - 08.2022
High School Diploma -
Lake Placid High School