Yasmin Rivas

Cleaned apartments,houses, corporate offices, etc. I would check cleaning from the crew member's . Make sure everything was dusted and wiped down. As well having great polite manners to our customers and crew team.

-train new hire on residential properties

-cleaning check list

-on time

• Delegated work to staff, setting priorities and goals.
• Assigned specific duties and tasks to cleaning crew members, monitored their performance, and provided feedback when necessary.
• Stocked room attendant carts with supplies to keep carts organized and clean.
• Mixed water and detergents or acids to prepare cleaning solutions.
• Created detailed reports outlining current operations status including any changes that need to be implemented.

In this job industry main topic be about auto, rental, homeowners and workers comp insurance. Providing the best customer service in such as me being bilingual. I would answer phone calls with customers who had questions about there next payment or do changes to there polices. As well as taking a look to emails sometimes if i wasn't able to figure out a problem to a clients question about a receive letter I would definitely had to call main insurance company for an example Progressive is a huge company we would sale.

• Asked probing questions and offered solutions to resolve customer issues.
• Responded promptly to emails and phone calls from customers seeking assistance.
• Conducted follow-up calls to ensure satisfactory resolution of customer issues.
• Developed strong relationships with clients by providing exceptional customer service.
• Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
• Built trusted partnerships through open and interactive communication to earn positive customer feedback.