Yasmin Rodriguez
Cashier
Hialeah,FL
Summary
Diligent [Job Title] brings experience meeting customer needs in telecommuting environments. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offers empathy, reliability and enthusiasm for satisfying customers. Intelligent [Job Title] with outstanding retail expertise. Grasps company initiatives quickly achieving store and personal goals. Swiftly adapts to shifting seasonal needs, demands and priorities. Communicates trends and recommendations to customers, and provides feedback to management. Applies effective teamwork, customer and sales skills simultaneously. Conscientious [Job Title] with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments. Polished in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
Overview
3
3
years of post-secondary education
4
4
years of professional experience
Work History
Costumer Service
Publix
Hialeah, FL
11.2019 - Current
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Recommended products to customers, thoroughly explaining details.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Regularly exceeded daily sales and product add-on quotas.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Cashier
Taco Bell Restaurant
Hialeah, FL
02.2019 - 10.2019
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Collected and authorized payments of guests.
- Compiled, documented and submitted service payments for [Type] and [Type].
- Ordered new supplies to keep [Type] and [Type] areas ready for any business or customer requirement.
- Trained as [Job title] and provided back-up coverage to provide customers with optimal support.
- Increased sales by offering advice on purchases and promoting additional products.
- Reviewed and resolved differences between accounting information and cash drawer.
- Met all customer needs with engaged attention and knowledgeable service while meeting sales goals through effective promotion of [Product or Service].
- Readied daily tills for each cashier, including counting out change and documenting total amounts end-of-shift review.
- Managed special actions such as returns processing and payment reversals for team members.
- Assisted cashier team with resolving problems and maintaining efficiency.
- Maintained cash drawer of $[Amount] or more per shift.
- Reviewed weekly sales ads and monitored price changes.
- Assisted customers by answering questions and fulfilling requests.
- Completed inventory counts and ordered merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
Sells
Payless Shoes
Hialeah, FL
02.2018 - 11.2018
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Developed, marketed and sold full range of products and support services.
- Educated associates on market trends and stayed up-to-date on forecasts.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Completed orders and organized product deliveries to meet customer timetables.
- Achieved perfect attendance and on-time record.
- Prepared large cash deposits with zero discrepancies.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Solved customer challenges by offering relevant products and services.
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
- Tracked stock using company inventory management software.
- Provided positive first impressions to welcome existing, new and potential customers.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Processed product returns and assisted customers with other selections.
- Helped customers locate products and checked store system for merchandise at other sites.
- Helped customers locate products and checked store system for merchandise at other sites
- Prepared merchandise for sales floor by pricing or tagging
- Engaged with customers to effectively build rapport and lasting relationships
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings
- Developed, marketed and sold full range of products and support services
- Prepared large cash deposits with zero discrepancies
- Processed product returns and assisted customers with other selections
Costumer Service
Sedano's
Hialeah, FL
02.2017 - 10.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Provided information regarding charge accounts and loyalty programs.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Regularly exceeded daily sales and product add-on quotas.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Recommended products to customers, thoroughly explaining details.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Answered constant flow of customer calls with minimal wait times.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
GED -
Hialeah Gardens Senior High School
Hialeah Gardens, FL 07.2015 - 06.2018
Skills
Complaint resolution
International sales support
Sales expertise
Report preparation
Multi-line phone talent
Stocking and replenishing
Receiving support
Order fulfillment
Staff education and training
Retail materials management
Shipping procedures understanding
Stock management
Good listening skills
Service standard compliance
Creative problem solving
Retail store support
Timeline
Costumer Service
Publix
11.2019 - Current
Cashier
Taco Bell Restaurant
02.2019 - 10.2019
Sells
Payless Shoes
02.2018 - 11.2018
Costumer Service
Sedano's
02.2017 - 10.2017
GED -
Hialeah Gardens Senior High School
07.2015 - 06.2018