Yasmin Rodriguez
Mt. Arlington,NJ
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Offering 30+ years in customer/veteran support.
Overview
30
30
years of professional experience
Work History
Management Assistant
NJ Department of Military and Veterans Affairs
Dover, NJ
06.2021 - Current
- Serves as Manager Assistant; Primary point of contact for two VSO field offices
- Serves as Temporary Manager Assistant for Warren County VSO
- Manages the appointments; messages for the two VSOs in the Morris & Sussex County offices; temporary Warren County office
- Provide administrative support to management staff, including responding to inquiries and preparing reports.
- Monitor progress on claims and identified potential issues or delays before they occurred.
- Research new procedures or services that could benefit the organization and veterans and/or their families.
- Organize meetings, conferences, scheduled appointments for senior managers.
- Create agendas for weekly team meetings and take minutes during the meeting sessions.
- Assist in the development and implementation of office policies and procedures.
- Perform data entry into various databases used by the organization's management team.
- Leverage communication and problem-solving abilities to alleviate ongoing issues and promote conflict resolution.
- Coordinate daily schedules and appointments for senior management to optimize time management.
- Conduct research and compiled data for senior management to support decision-making processes.
- Facilitate communication between senior management and staff to exchange information, transmit directives or follow up on assignments.
- Review, proofread and edit documents to prepare for management signature.
- Exercise mature judgment and make independent decisions in accordance with established policies, rules and procedures.
- Provide training and guidance to new administrative staff to ensure high-quality support services.
- Conduct regular meetings with senior management to review administrative support needs.
- Maintain positive working relationship with fellow staff and management.
- Assist management with set up for social events and outreaches.
- Attend meetings/events as management's representative to report on proceedings.
Agency Service Representative
NJ Department of Military and Veterans Affairs
Dover, NJ
06.2021 - Current
- Triages veterans phone calls; emails to the office
- Ensures an organized; consistent flow of veterans appointments; contacts
- Maintains expertise on veterans and non-veterans resources in the Sussex and Morris County Areas
- Liaises with elected representatives at the county state; federal levels to ensure VSO involvement in their events
- Maintains subject matter expertise on the function; systems of DMAVA VSO field offices
- Assisting veterans and their dependents in preparing forms, documents and applications for benefits.
- Review and interoperate folders for completeness and conformity to guidelines prior to submission.
- Maintain and develop relationships while providing accurate records and administrative processes to achieve organizational objectives and improve office efficiency.
- Learned and utilized various types of recording and information systems used by the office.
- Organize files, develop spreadsheets, reports and scan documents, maintaining in neat and organize fashion.
- Respond to veterans issues to provide immediate resolution and improve retention.
- Build and maintain partnerships with related organizations to develop support and gain greater attention for veteran programs and other related issue.
- Advise veterans and/or their families about available VA Benefits.
- Make referrals to utilize community resources for Veteran's needs.
- Answer phone calls and emails to provide information, resulting in effective business correspondence.
Floral Sales Manager
Bay State Farms Direct Flowers (Costco)
Wharton, NJ
03.2003 - 04.2020
- Built and maintained effective relationship with peers and upper management to drive team success toward common sales, service and operational goals.
- Led team meetings and one-on-one counseling sessions to continuously improve performance.
- Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
- Create daily inventory reports and maintained sales environment to support business objectives.
- Managed new hire trainings and onboarding to educated employees on company policies and procedures.
- Liaised between management and subordinates to exchange information, transmit directives or follow up on assignments.
- Exercised mature judgment and made independent decisions in accordance with established policies, rules and procedures.
- Implemented effective inventory control procedures and ordered items when stock was low.
- Leveraged communication and problem-solving abilities to alleviate ongoing issues and promote conflict resolution.
Administrative Assistant
Department Of Public Works
Mt Arlington, New Jersey
05.2002 - 07.2003
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Provided secretarial and office management support while building cooperative working relationships.
- Responded effectively to sensitive inquiries or complaints.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Prepared and prioritized calendars and correspondence.
Education
Training, Responsibility, Involvement, & Preparation of Claims (TRIP) Program -
Department of Veterans Affairs
03.2023
Online Basic Train Course in Veterans Benefits -
National Veteran Legal Services Program
01.2023
Certification - Computer Tech Support
The Chubb Institute
ParsippanyCertification - Data And Microcomputer Specialist
Dover Business College - Dover
DoverSkills
- Organization and Efficiency
- Veterans assessment
- Building customer trust and loyalty
- Strong interpersonal skills
- Client data confidentiality
- Customer retention strategies
- Verbal and Written communication
- Creative problem solving
- Teamwork and Collaboration
- Multitasking and Prioritization
- Scheduling and calendar management
- Client Relationships
- Scheduling expertise
- Reliable & Trustworthy
- Friendly, positive attitude
- Proficient in Spanish
Timeline
Management Assistant
NJ Department of Military and Veterans Affairs
06.2021 - Current
Agency Service Representative
NJ Department of Military and Veterans Affairs
06.2021 - Current
Floral Sales Manager
Bay State Farms Direct Flowers (Costco)
03.2003 - 04.2020
Administrative Assistant
Department Of Public Works
05.2002 - 07.2003
Training, Responsibility, Involvement, & Preparation of Claims (TRIP) Program -
Department of Veterans Affairs
Online Basic Train Course in Veterans Benefits -
National Veteran Legal Services Program
Certification - Computer Tech Support
The Chubb Institute
Certification - Data And Microcomputer Specialist
Dover Business College - Dover
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