YASMIN SAMUEL

Work History

UNIVERSAL BUSINESS SUPPLIES

01.2015 - Current

Manager of all HR responsibilities, new hire program, terminations, position changes and employee benefits package.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Process payroll and vendor ACH/wire payments accurately and on time.
Research and reconcile discrepancies in QuickBooks Create and analyze monthly and quarterly financial reports.
Negotiate price and service with customers and vendors to decrease expenses and increase profit.
Supervise and train business development team and warehouse associates.
Oversee daily responsibilities of sales operations activities such as customer quotes, invoices and statements.
Handle problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Oversee government bids and contracts for the US Virgin Islands and other government agencies.
Coordinate shipping and logistics with warehouse to avoid shipping delays.

UNIVERSAL BUSINESS SUPPLIES

01.2011 - 01.2015

Grew annual sales from $1 million to over $7 million.
Conducted cold calls, scheduled appointments and aggressively prospect new clients.
Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Monitored market trends and competitor activities to identify areas of potential opportunity.
Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Handled all inbound communication via telephone, fax and email.
Built relationships with customers and community to establish long-term business growth.
Processed all customer quotes and orders accurately & and on time
Allocated payments, verified proper postings, prepared deposits in Quickbooks and follow up with all delinquent accounts to ensure that current account status is restored.

WINDWARD PASSAGE HOTEL

01.2009 - 01.2011

Utilized financial software to prepare consolidated financial statements.
Assisted the Controller with all functions of the accounting office, including general ledger, financial statements, bank reconciliations and cost reports.
Supervised night audit, payroll, accounts payable and receivables departments
Conducted internal audits to verify accuracy and compliance with applicable standards.
Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
Collaborated with other departments to achieve accurate and prompt financial reporting.
Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
Evaluated and negotiated contracts to procure favorable financial terms.
Investigated daily variances and corrected errors to resolve discrepancies.
Enforced company compliance with all local and federal labor laws.
Completed and submitted all federal and local Department of Labor reports on time and accurately to remain in compliance with agencies.

WINDWARD PASSAGE HOTEL

01.2007 - 01.2009

Managed Biweekly payroll for 100+ employees.
Handled HR employment responsibilities for new hire program, terminations and position changes.
Managed journal entries and bank reconciliations.
Updated accounting ledgers and journals to balance statements and maintain consistent records.
Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
Reviewed vendor invoices for appropriate documentation and validity prior to payment.
Stored office and client records on secured server to prevent data losses, conducting regular backups.
Worked with upper management to determine companies' healthcare provider.
Responsible for managing hotel's daily audit of casino and hotel cash deposits.
Reconciled bank accounts to verify accuracy of cash records.

UNIVERSITY OF THE VIRGIN ISLANDS

01.2002 - 01.2007

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Scheduled office meetings and client appointments for staff teams.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Worked with project manager to plan, track and coordinate project management tasks.
Performed research to collect and record industry data.
Executed record filing system to improve document organization and management.
Managed Access databases converting complex data into easy-to-interpret data.
Routinely updated project's financial reports.

WYNDHAM SUGAR BAY HOTEL

01.2005 - 01.2006

Managed nightly guest services for customer issues and concerns.
Fielded and resolved all guest issues that arose after 2 a.m.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Created and transmitted daily credit card batch, compiled and assembled audit pack for accounting, printed and distributed reports to appropriate managers
Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.