Yasmin Santiago
Chicopee,MA
Summary
Dynamic Office Coordinator with a proven track record at Maestro Connection Health System, excelling in scheduling and insurance authorizations. Bilingual in Spanish and English.
Office professional with strong organizational skills in managing schedules, coordinating events, and handling communications. Known for fostering team collaboration and adaptability in dynamic environments. Reliable in meeting deadlines and achieving results. Knowledge in Microsoft Office, skilled in management, and customer service.
Overview
23
23
years of professional experience
Work History
Office Coordinator
Maestro Connection Health System
10.2023 - Current
- Scheduling nurses for in home patient visits
- Verifying Physician Orders and POC for accuracy
- Submissions for request of prior authorizations
- Assisting with new patient admissions
- Running weekly reports for patient insurance changes
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Collaborated with various departments to streamline processes and improve interdepartmental communication.
- Communicate with nurse to ensure patients receive the correct care per Physician orders, plan of care and insurance authorization
- Update patient charts when changes in care needs occur
- Entering authorization codes per insurance approval
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reconciled account files and produced weekly reports.
- Ensured timely completion of projects by monitoring progress and facilitating collaboration among team members.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Department Manager
Publick House
03.2017 - 10.2023
- Covered all duties to best meet Department needs.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Worked actively with management team to identify and create sales and product plans based on customer demands sales trends.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Fostered a positive workplace culture through effective communication and conflict resolution among staff members.
- Developed and implemented useful inventory management strategies to maximize sales and reduce costs..
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Recruited, interviewed and hired employees.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Store Manager
Forever Young clothing
12.2014 - 03.2017
- Covered all duties to best meet business needs.
- Examined merchandise to verify that it was correctly priced and displayed.
- Planned budgets and authorized payments and merchandise returns.
- Managed inventory control, cash control, and store opening and closing procedures.
- Identified poor work habits to improve process effectiveness.
- Conducted store inventories once per quarter.
- Analyzed sales data to identify trends, driving strategic decisions for promotional events and product placements.
- Managed vendor relationships to ensure timely delivery of merchandise.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
Bookkeeper And Tax Preparer
Liberty Tax Service
01.2012 - 05.2015
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Worked with diverse clients to prepare and review their simple to complex federal and state tax returns using Tax software.
- Worked with tax team to ensure various components of tax process were performed.
- Consult with tax manager and partner on difficult tax matters to ensure compliance with tax laws.
- Ensure deadlines were met and perform other duties as needed.
- Answered incoming and outgoing calls.
- Scheduled appointments.
- Managed bookkeeping for diverse client accounts, ensuring accurate financial reporting.
- Provided support during audits by supplying requested documentation promptly and accurately.
Manager
Ben & Bills Chocolate Emporium
09.2007 - 12.2012
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Oversaw daily operations to ensure high-quality customer service and product availability.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Handled business profits and daily currency.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Assistant Manager
Dunkin Donuts
04.2003 - 06.2006
- Supervised daily operations to ensure efficient service delivery and adherence to company standards.
- Trained and mentored team members on customer service excellence and operational procedures.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Developed staff schedules to optimize labor efficiency in high-traffic periods.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Maintained compliance with health and safety regulations, ensuring a safe work environment for all employees.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily operations to maintain store cleanliness and organization.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
Business -
Quinsigamond Community Collage
WorcesterSkills
- Bilingual Spanish and English
- Management
- Self-Motivated
- Goal-oriented
- Attention to detail
- Microsoft
- Customer service skills
- Staff training and development
- Insurance authorizations
- Orders verification
- Data entry
- Patient scheduling
Timeline
Office Coordinator
Maestro Connection Health System
10.2023 - Current
Department Manager
Publick House
03.2017 - 10.2023
Store Manager
Forever Young clothing
12.2014 - 03.2017
Bookkeeper And Tax Preparer
Liberty Tax Service
01.2012 - 05.2015
Manager
Ben & Bills Chocolate Emporium
09.2007 - 12.2012
Assistant Manager
Dunkin Donuts
04.2003 - 06.2006
Business -
Quinsigamond Community Collage