Yasmin Silva
Fort Collins,CO
Summary
Strong leader and problem-solver dedicated to partnering with coworkers to promote an empowering work culture. Skilled in working under pressure and adapting to new situations and challenges.
Overview
9
9
years of professional experience
Work History
General Manager
PAWSH DOG WASH
12.2021 - 08.2023
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Kept animal coats clean and healthy with regular washing, grooming, and trimming.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, and hair mats.
- Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
General Manager
Doggie Dude Ranch
12.2020 - 12.2021
- Maximized efficiency by coaching and mentoring staff on industry practices, company procedures, and technology systems. Also monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term growth.
- Managed scheduling, billing and payroll for staff of 11 kennel assistants.
- Oversaw care, grooming and medication of pets during boarding stays.
- Bathed, brushed, cleaned ears, and trimmed nails (even painted nails) of animals upon owner request.
- Developed schedule for kennel assistants to balance walking, feeding and socializing/play group needs of animals in our care.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Administered basic first aid to animals in need of medical attention.
- Kept kennels, play yards, training areas and grooming areas neat and clean.
- Monitored animals for behavioral problems and signs of health issues.
- Assisted with development of animal behavior modification plans.
- Trained animals in behavioral compliance or other special routines or commands.
General Manager
The Dog Ranch
04.2017 - 11.2020
- Answered 50+ calls daily, with duties including signing new customers up for reward programs/building accounts, retrieving customer data, presenting relevant product information as well as canceling services.
- Hired, trained, and supervised employees
- Created appropriate play groups according to dogs’ temperament and size
- Maintained safety and sanitation protocols.
- Administered medications and vaccinations, maintaining accurate documentation.
- Prepared food neatly, accurately, and in a timely manner, also watered, exercised, and socialized dogs while monitoring their overall well-being.
- Prepped incoming grooming dogs, including bathing, brushing, drying, dremeling or clipping nails, also shaving paw pads, and sanitary areas in preparation for groomers to receive athe dog, or upon owner request.
- Maintained a clean and safe environment for livestock on property as well as provided the animals’ basic needs including feeding, watering and exercising.
Kennel Trainer
Tru North Kennels
01.2015 - 05.2017
- Mentored and trained new trainers.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Analyzed team performance and identified opportunities for additional training for both humans and dogs.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
- Consulted with clients to discuss behavioral concerns and training needs.
- Identified additional behavioral concerns and communicated them to clients
- Teaching dogs to obey basic commands using various training techniques that are best suited to each dog’s personality and attributes, including food, slip leads, prong collars and remote collars.
Education
Bachelor of Science - Animal Behavior & Welfare
Virginia Tech
Blacksburg, VASkills
- Decision Making
- Multitasking
- Leadership/Team Management
- Computer Proficiency
- Basic Wound Care
- Temperament and Handling Knowledge
Timeline
General Manager
PAWSH DOG WASH
12.2021 - 08.2023
General Manager
Doggie Dude Ranch
12.2020 - 12.2021
General Manager
The Dog Ranch
04.2017 - 11.2020
Kennel Trainer
Tru North Kennels
01.2015 - 05.2017
Bachelor of Science - Animal Behavior & Welfare
Virginia Tech
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