Yasmin Silva
Miami,FL
Summary
Dedicated employee well-versed in performing diverse administrative and research functions. Maintains high degree of diplomacy and problem-solving acumen. Possesses excellent critical thinking abilities and interpersonal skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Accounting Administrative Assistant
Stellar Public Adjusting Services
2023.01 - Current
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Utilized Quickbooks and FileTrac to research and update customer information.
- Sent correspondence to vendors and clients that our team would collaborate with.
- Greeted clients and offered them support with their inquiries and needs.
- Provided secretarial and office management support such as scanning, printing, and emailing documents.
- Monitored status of accounts receivable and payable to facilitate prompt processing.
Receptionist
Keiser Univerity
2021.11 - 2022.09
- Answered and directed all incoming phone calls using a multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Conducted data entry on student's information to maintain accounts.
- Assigned new student inquiries to admission counselors.
- Handled private test scores appropriately and entered them into system.
- Confirmed appointments, communicated with clients, and updated client records.
Concierge
Windsor at Doral
2021.04 - 2021.08
- Informed possible future residents on apartment prices, sizes, and characteristics.
- Conducted data entry regarding prospective resident information.
- Called prospects and gave tours to those who were interested.
- Dressed in professional attire in order to maintain Windsor at Doral’s luxurious reputation.
- Handled mail and package deliveries, keeping items secure.
Bookseller
Barnes and Noble at FIU
2020.11 - 2021.02
- Helped to quickly package, process, and ship out orders.
- Conducted data entry regarding packages sent and received.
- Greeted each customer and offered assistance in finding requested items.
- Memorized all areas in which books were meant to be placed.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Education
Bachelor of Arts - Psychology
Florida International University
Miami, FL12.2022
Skills
- Fluent in English and Portuguese, Intermediate in Spanish
- Research and Data Entry/Analysis
- Multitasking and Prioritization
- Verbal and Written Communication
- Microsoft Office
- Customer Service
Certification
- Good Clinical Practice Certification
- IRB Human Subjects Research Certification
- Health Information Privacy and Security Certification
- Social and Behavioral Responsible Conduct of Research Certification
- A.P. Capstone Diploma (two-year research program)
- National Student Leadership Conference Certificate (Psychology and Neuroscience at Harvard Medical)
Timeline
Accounting Administrative Assistant
Stellar Public Adjusting Services
2023.01 - Current
Receptionist
Keiser Univerity
2021.11 - 2022.09
Concierge
Windsor at Doral
2021.04 - 2021.08
Bookseller
Barnes and Noble at FIU
2020.11 - 2021.02
Bachelor of Arts - Psychology
Florida International University
- Good Clinical Practice Certification
- IRB Human Subjects Research Certification
- Health Information Privacy and Security Certification
- Social and Behavioral Responsible Conduct of Research Certification
- A.P. Capstone Diploma (two-year research program)
- National Student Leadership Conference Certificate (Psychology and Neuroscience at Harvard Medical)
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