Yasmin Stalls-Malone
San Francisco,CA
Summary
Proactive professional with a versatile background in security and customer service. Recognized for strong attention to detail and effective team collaboration. Committed to maintaining safety and enhancing customer satisfaction.
Overview
7
7
years of professional experience
Work History
Lobby Receptionist/Security Officer
Treeline Inc.
01.2025 - 01.2026
- Greeted visitors warmly and directed them to appropriate personnel.
- Maintained lobby cleanliness and organized informational materials.
- Ensured that reception area is kept safe at all times by monitoring security cameras.
- Patrolled designated areas to maintain public safety and deter criminal activity.
- Completed day-to-day duties accurately and efficiently.
- Updated internal documentation related to report writing procedures, policies, and protocols.
Lobby Officer
GardaWorld Security
San Francisco, California
01.2023 - 12.2023
- Conducted regular patrols to maintain a safe and secure environment.
- Assisted visitors and staff with inquiries and directed them appropriately.
- Responded promptly to security incidents and escalated issues as needed.
- Documented daily activities and reported any irregularities to management.
- Maintained a professional appearance at all times while on duty.
- Monitored access points to ensure safety and security protocols were followed.
Front desk/Campus Host
Academy of Art university
San francisco, CA
10.2021 - 10.2022
- Managed visitor check-in procedures while ensuring safety protocols were followed at all times.
- Maintained cleanliness and organization of front desk area.
- Provided administrative support by preparing documents and reports as required.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Monitored security systems for suspicious activity.
Lobby Agent
ABM Industries
San francisco, CA
06.2019 - 06.2020
- Provided customer service support to ensure customer satisfaction.
- Greeted customers upon arrival, providing excellent customer service.
- Provided customer service assistance when necessary.
- Provided information about flight schedules and terminal locations.
- Provided customer service to travelers in the form of answering questions, resolving complaints, and providing directions.
- Ensured accurate completion of passenger documentation such as tickets, boarding passes, customs forms.
Education
High School Diploma -
A.A. Stagg High School
Stockton, CA05-2017
Some College (No Degree) - Community Health
City College of San Francisco
San Francisco, CASkills
- Incident response
- Front desk operations
- Customer service
- Communication skills
- Security monitoring
- Documentation procedures
- Problem solving
- Safety protocols
- Attention to detail
- Professional appearance
- Time management
- Conflict resolution
- Team collaboration
- Guest relations
- Patience and empathy
- Incident reporting
- Customer satisfaction
Timeline
Lobby Receptionist/Security Officer
Treeline Inc.
01.2025 - 01.2026
Lobby Officer
GardaWorld Security
01.2023 - 12.2023
Front desk/Campus Host
Academy of Art university
10.2021 - 10.2022
Lobby Agent
ABM Industries
06.2019 - 06.2020
High School Diploma -
A.A. Stagg High School
Some College (No Degree) - Community Health
City College of San Francisco