Yasmin Vasquez
Yonkers,NY
Summary
Diligent Case Supervisor with a strong background in case management supervision. Proven ability to lead teams in enhancing client outcomes and streamlining processes. Skilled in conflict resolution and effective communication, ensuring smooth collaboration and positive results.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Case Manager Supervisor
Inclusive Links
06.2022 - Current
- Managed approximately a caseload of 55-60 clients and staffs.
- Provided ongoing support to case managers in crisis situations, guiding them through problem-solving strategies and promoting best practice approaches.
- Played a key role in the development and implementation of organizational policies and procedures related to case management, ensuring alignment with best practice standards.
- Managed budgetary responsibilities for the case management department, ensuring optimal allocation of resources based on client needs and program goals.
- Collaborated with interdisciplinary teams to develop holistic care plans addressing all aspects of clients'' lives.
- Promoted a culture of collaboration and teamwork within the department by fostering open communication channels and encouraging peer support among staff members.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Trained new case managers, raising team's overall competency and service delivery standards.
- Communicated with healthcare providers to facilitate continuity of care.
Host/To-Go Specialist/Server
Olive Garden
01.2017 - 04.2020
- Answers the phone and answers questions; places orders
- Prepare guest food for pick up
- Arrange tables for large parties
- Process all monetary transactions
- Training other staff members
- Serve food/beverage items to guest; inquire into their requirements
- Provide excellent customer service
- Restock/order supplies.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Utilized strong organizational skills in arranging completed orders neatly while minimizing space consumption within the pick-up area.
- Managed customer inquiries and complaints, ensuring satisfaction with prompt and courteous service.
Hourly Shift Manager
Boston Market
07.2015 - 04.2019
- Assigned duties, responsibilities, and workstations to employees
- Train workers in food-preparation, service, sanitation, customer service, safety procedures
- Order and dispense supplies
- Process all monetary transactions, deposit preparation, and payroll
- Supervise and participate in kitchen and dining area cleaning activities
- Perform food preparation, serving, and carving meat as well as serving wine/liquor
- Answered telephones and gave information to callers, took messages, or transferred calls to appropriate individuals
- Resolved complaints and recommended measures for improvement to increase service quality; enhance job safely and efficiently.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Childcare Provider
Private Home
08.2016 - 02.2017
- Supervise multiple children ages 3-6
- Bathe children and prepare them for naps and bedtime
- Maintain a healthy and safe environment for children.
- Developed age-appropriate activities and crafts to engage children.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Created and implemented activities to promote language development.
- Developed lessons and activities to promote children's physical and emotional development.
Education
Bachelor of Science - Diagnostic Medical Sonography
Monroe College
Bronx, NY 04.2022 - 04.2025
Skills
- Microsoft Word
- PowerPoint
- Excel
- Organization and Multitasking
- Case Management
- Social Work
- Patient support
- Care Coordination
- Staff Management
- Annual Case Reviews
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Case Manager Supervisor
Inclusive Links
06.2022 - Current
Bachelor of Science - Diagnostic Medical Sonography
Monroe College
04.2022 - 04.2025
Host/To-Go Specialist/Server
Olive Garden
01.2017 - 04.2020
Childcare Provider
Private Home
08.2016 - 02.2017
Hourly Shift Manager
Boston Market
07.2015 - 04.2019
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