Yasmin Washington

Provided real-time support to customers via live chat and social media channels. Maintained accurate and detailed records of customer interactions and resolutions in the CRM system. - Resolved customer issues and complaints efficiently, ensuring high levels of satisfaction. - Monitored social media platforms for customer inquiries and responded promptly to maintain a positive brand image. - Collaborated with team members to address complex customer issues and provide comprehensive solutions.

Managed multiple live chat sessions simultaneously, providing timely and accurate responses to customer inquiries. - Utilized social media tools to track and respond to customer feedback and questions. - Assisted in developing and updating FAQs and online support documentation to enhance customer self-service options. - Participated in regular training sessions to stay updated on new products, services, and company policies.