Yasmin Yarith
White Plains,NY
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
18
18
years of professional experience
Work History
Office Manager
Healing Therapeutics PT PLLC
05.2013 - Current
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking.
- Assisted in optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Evaluated employee records and productivity to complete employee evaluations.
- Communicated effectively with staff members, therapists and patients, employing active listening and interpersonal skills.
- Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
- Addressed and remedied all patient or team member issues.
- Built relationships with physicians to create steady referral pipeline.
- Developed and maintained electronic record management systems to analyze and process data.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Identified and responded to customer requests and concerns through email and phone for both English and Spanish-speaking customers.
- Processed pre-certification/prior-authorization of patient clinical care with insurance companies.
Administrative Assistant
Delgatto, Janesh, & Prisco LLC
01.2010 - 04.2013
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Processed invoices and expenses using Excel spreadsheets to facilitate patients receive reimbursement from insurance companies.
- Helped with intake of new clients and materials by setting up files and documenting important information.
- Screened phone calls to effectively handle less important inquiries and keep senior staff free for more important matters.
- Translated for clients during initial case intake, follow up meetings and requests and concerns through email, and phone for both English and Spanish-speaking clients.
Front and Back Desk Receptionist
Elite Physical Therapy And Rehabilitation
06.2008 - 08.2010
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed appointments, communicated with clients and updated client records.
- Resolved customer problems and complaints.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Collected payments from clients and gathered insurance information for payment.
Account Manager
Amendola Marble & Stone Center
02.2005 - 04.2008
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Oversaw new business development and customer servicing.
- Liaised between account holders and various departments.
- Planned and presented project quotes for custom designs.
- Assisted customers in selecting flooring, counters, cabinets and appliances based on client needs and budgets.
- Designed detailed kitchen and bathroom layouts based on client needs, budgets and available supplies.
- Prepared work orders and change orders documents and details to implement design concepts.
- Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.
Education
Associate of Applied Science - Marketing
Westchester Community College
Valhalla, NY05.2006
Skills
- Policy and Procedure Modification
- Staff Training and Management
- Budgetary
- Client Correspondence
- Spanish Fluency
- Remote Work Coordination
- Conflict Resolution
- Attention to Detail
- Reception Management
- Patient Registration
- Records and Database Management
- Scheduling and Coordinating
Languages
Spanish
Native or Bilingual
Timeline
Office Manager
Healing Therapeutics PT PLLC
05.2013 - Current
Administrative Assistant
Delgatto, Janesh, & Prisco LLC
01.2010 - 04.2013
Front and Back Desk Receptionist
Elite Physical Therapy And Rehabilitation
06.2008 - 08.2010
Account Manager
Amendola Marble & Stone Center
02.2005 - 04.2008
Associate of Applied Science - Marketing
Westchester Community College
Similar Profiles
PHILIP BOWERPHILIP BOWER
Business Owner at Amethyst Therapeutics, PLLC.Business Owner at Amethyst Therapeutics, PLLC.
Sarah RichmanSarah Richman
Massage Therapist at Healing Touch TherapeuticsMassage Therapist at Healing Touch Therapeutics
Kare Moore, MS, LCMHC, NCCKare Moore, MS, LCMHC, NCC
Clinical Psychotherapist at Urban Healing Counseling, PLLCClinical Psychotherapist at Urban Healing Counseling, PLLC