Yasmina Benmassaoudi
Miami,FL
Summary
Hard working professional with 4+years of experience and a proven knowledge of front office operations, administrator support and costumer service.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
The Private Bank of America
Miami, FL
09.2022 - 12.2023
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Handled confidential documents in an organized fashion according to established protocol.
- Answered questions from customers regarding products and services offered by the company.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Facilitated communication between different departments within the organization.
- Managed database systems containing customer contact information.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Managed office supplies inventory and placed orders when necessary.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
Restaurant Hostess
The Harbor Grill
Miami, FL
06.2022 - 09.2022
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Communicated with kitchen staff regarding customer feedback or complaints.
- Provided menus and answered questions about menu items and specials.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Greeted customers and escorted them to their tables.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Managed reservations, waitlists, and special requests for large parties.
Administrative Assistant
Finance Performance Conseil
Marrakech, Morocco
10.2018 - 03.2022
Education
Master of Science - Accounting And Audit
ISGA
Marrakech, Morocco07-2021
Bachelor of Arts - Business Administration And Management
FSJES
Marrakech, Morocco07-2017
High School Diploma -
Hassan Ibno Tabit
Marrakech, Morocco07-2014
Additional Information
4 years
Languages
English
Full Professional
French
Native/ Bilingual
Arabic
Native/ Bilingual
Timeline
Administrative Assistant
The Private Bank of America
09.2022 - 12.2023
Restaurant Hostess
The Harbor Grill
06.2022 - 09.2022
Administrative Assistant
Finance Performance Conseil
10.2018 - 03.2022
Master of Science - Accounting And Audit
ISGA
Bachelor of Arts - Business Administration And Management
FSJES
High School Diploma -
Hassan Ibno Tabit
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