Summary
Work History
Education
Skills
Languages
Timeline
GeneralManager

Yasmina Hage

St. Petersburg,Florida

Summary

I am a hardworking, passionate, multilingual, adaptable, and attentive professional with a B.A. degree in Criminology and over two years of experience in hospitality. I am a detail-oriented team player with impressive communication skills and excellent time management. I lead with effective interpersonal skills and I excel at working and collaborating with others from various different backgrounds in professional and academic settings.


Work History

Assistant Manager

Sea Salt St. Pete
06.2023 - Current
  • Accomplished multiple tasks within established timeframes.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Oversaw front of house personnel to maintain adequate staffing.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Created the weekly schedule for front of house employees.
  • Prepared for and executed new menu implementations.
  • Assisted with the advertising for the restaurant.

Key Manager

Sea Salt St. Pete
01.2023 - 06.2023
  • Offered hands-on assistance to customers, assessing needs and maintaining up-to-date knowledge of consumer preferences
  • Generated repeat business through exceptional customer service
  • Supervised day-to-day operations to meet performance, quality, and service expectations
  • Established team priorities, maintained schedules, and monitored performance
  • Opened and closed the restaurant and monitored shift changes to uphold successful operations strategies and maximize business success
  • Supervised all areas of restaurant to ensure they are clean and well-maintained

Head Host

Sea Salt St. Pete
02.2022 - 01.2023
  • Took reservations and to-go orders by phone and answered customers' questions
  • Developed the host training manual for new hires
  • Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs
  • Documented reservations, alerted servers and managers of large groups, and prepared seating
  • Cultivated positive guest relations by managing information and orchestrating speedy seating
  • Supported servers, food runners, and bussers
  • Greeted customers warmly upon arrival and provided friendly and warm service throughout dining experience
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service
  • Relayed guest comments or suggestions to manager on duty for further action

Receptionist

Fitness Zone
10.2019 - 12.2021
  • Answered the phone promptly, directed incoming calls to correct offices, and responded to inquiries from callers seeking information
  • Greeted incoming visitors and customers professionally and provided friendly, well-informed assistance
  • Confirmed appointments, communicated with clients, and updated client records
  • Maintained visitor log for entering and leaving facility for security purposes
  • Handled cash transactions and accurately maintained sales and payments records

Server

Kristy's Pizza
11.2016 - 04.2017
  • Bussed and reset tables to keep dining room and work areas clean
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns
  • Worked with POS system to place orders, managed bills, and handle complimentary items
  • Arranged and prepared tables for guests to offer memorable experiences and foster repeat business
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
  • Set positive tone for entire dining experience as first point of contact for incoming guests

Bagger and Shelf Stocker

Dahl's Foods Grocery Store
11.2014 - 04.2015
  • Answered customer questions and provided detailed product information
  • Helped customers locate desired items and transfer oversized items to vehicles
  • Checked and pulled defective or expired products from shelves
  • Retrieved grocery carts and baskets from lot and various site locations
  • Worked with cashiers to guarantee customer satisfaction
  • Greeted guests entering and exiting store to foster customer friendly customer service

Education

Bachelor of Arts - Criminology

University of South Florida
St. Petersburg, FL
05.2023

Skills

  • Relationship Building
  • Time Management
  • Problem Solving
  • Microsoft Office Suite
  • Google Suite
  • Customer Assistance
  • Conflict Management
  • Verbal and Written Communication
  • Computer Proficiency
  • Essay Writing

Languages

English
Native or Bilingual
Arabic
Professional Working
French
Limited Working
Spanish
Elementary

Timeline

Assistant Manager

Sea Salt St. Pete
06.2023 - Current

Key Manager

Sea Salt St. Pete
01.2023 - 06.2023

Head Host

Sea Salt St. Pete
02.2022 - 01.2023

Receptionist

Fitness Zone
10.2019 - 12.2021

Server

Kristy's Pizza
11.2016 - 04.2017

Bagger and Shelf Stocker

Dahl's Foods Grocery Store
11.2014 - 04.2015

Bachelor of Arts - Criminology

University of South Florida

Similar Profiles

CREATE PROFILE
Yasmina Hage