Yasmina Ouedraogo
Jamaica,NY
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Northwell Health
03.2022 - Current
- Scheduled appointments efficiently and handled th transmission of crucial documents using advanced computer systems and communication methods
- Provided exceptional customer service to visitors, notifying doctors promptly upon patient arrival.
Social Media & Brand Ambassador
ASM
11.2021 - 11.2023
- Acted as the primary liaison for inquiries regarding luxury brands' websites, products, and policies, ensuring high-end customer service through phone and email interactions
- Devised innovative solutions to address customer concerns, enhancing brand visibility and improving customer engagement on social media platforms.
Benefit Authorizer
Social Security Administration
12.2020 - 11.2023
- Managed beneficiary records, ensuring accuracy for timely payments, and corresponded effectively with beneficiaries regarding their benefits, displaying strong attention to detail.
Front Desk Receptionist
Northwell Health
03.2022 - 09.2022
- Efficiently scheduled appointments and managed the transmission of essential documents using various communication methods, including computer, mail, and fax
- Greeted, welcomed, and directed visitors appropriately, ensuring a positive and professional experience
- Notified doctors promptly upon patients' arrival, contributing to streamlined patient care services.
Intern
New York State Supreme Court
07.2019 - 11.2019
- Actively observed court proceedings, conducted interviews, and assisted in note-taking, highlighting strong organizational and observational skills.
Education
Bachelor of Arts in Public Relations -
The State University of New York at New Paltz
Skills
- Exemplary customer service skills with a focus on patient satisfaction and stakeholder communication
- Proficient in managing appointments, transmitting documents, and utilizing advanced computer systems
- Strong organizational abilities demonstrated in court observation and administrative roles
- Detail-oriented with a commitment to accuracy in beneficiary records and correspondence
Timeline
Administrative Assistant
Northwell Health
03.2022 - Current
Front Desk Receptionist
Northwell Health
03.2022 - 09.2022
Social Media & Brand Ambassador
ASM
11.2021 - 11.2023
Benefit Authorizer
Social Security Administration
12.2020 - 11.2023
Intern
New York State Supreme Court
07.2019 - 11.2019
Bachelor of Arts in Public Relations -
The State University of New York at New Paltz
Similar Profiles
Mackenzie ReederMackenzie Reeder
Certified Medical Assistant at Northwell HealthCertified Medical Assistant at Northwell Health
MANUEL SANTANAMANUEL SANTANA
Charge Master Coordinator at Northwell HealthCharge Master Coordinator at Northwell Health
Andrew DiPumaAndrew DiPuma
Unit Receptionist at Northwell HealthUnit Receptionist at Northwell Health
Junelle WilliamsJunelle Williams
Assistant Nurse Manager at Northwell HealthAssistant Nurse Manager at Northwell Health
Nauroz FarhanNauroz Farhan
EMT-B at RCA AmbulanceEMT-B at RCA Ambulance