Yasmin Arya
Los Angeles,CA
Summary
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Waitress
Maneli Restaurant
Woodland Hills, CA
03.2021 - 04.2023
- Arranged and prepared tables to enhance guests' dining experiences
- Cultivated warm relationships with regular customers
- Ensured customer satisfaction by promptly attending to tables and assessing food and beverage needs.
- Worked with POS system to place orders, manage bills and handle complimentary items
- Kept register accurate through correct billing, payment processing and cash management practices
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Provided excellent customer service by addressing any complaints or concerns promptly.
Personal Caregiver
IHSS
Los Angeles, CA
04.2020 - 08.2020
- Maintained clean, safe and well-organized patient environment
- Assisted client with daily living needs to maintain self-esteem and general wellness
- Transported individuals to events and activities, medical appointments and shopping trips.
Hostess
Shiraz Restaurant
Sherman Oaks, CA
10.2018 - 07.2019
- Greeted guests warmly upon arrival, seating them promptly.
- Educated guests on daily specials and menu offerings such as appetizers, entrees, and desserts
- Answered phones politely and promptly, accurately recording and confirming reservations
- Calculated charges, issued table checks and collected payments from customers
- Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs
- Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests
- Documented reservations, alerted servers and managers of large groups and prepared seating.
Waitress
Zeitoon Grill House
Kirkland, WA
09.2017 - 07.2018
- Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff
- Recorded orders and partnered with team members to efficiently serve food and beverages
- Increased sales of key menu items through effective upselling
- Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
Education
Mariner High School
Everett, WA06.2017
Los Angeles Pierce College
Los Angeles, CASkills
- Effective sales techniques
- Service prioritization
- Menu Memorization and Presentation
- Warm and Friendly
- Guest Accommodations
- Billing and Payment Processing
Certification
California Food Handlers Card
Timeline
Waitress
Maneli Restaurant
03.2021 - 04.2023
Personal Caregiver
IHSS
04.2020 - 08.2020
Hostess
Shiraz Restaurant
10.2018 - 07.2019
Waitress
Zeitoon Grill House
09.2017 - 07.2018
Mariner High School
Los Angeles Pierce College
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