Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

YASMINE BELLO

Tampa,FL

Summary

Adaptable and customer-focused professional with 3+ years of experience in service-driven roles, including claims management and financial transaction processing. Skilled in building personal connections, resolving issues, and educating customers on available solutions. Seeking to bring strong communication, multitasking, and digital proficiency.. Passionate about helping individuals improve their financial wellness while delivering outstanding service.

Overview

4
4
years of professional experience

Work History

Claims Specialist

The Tampa Furniture Outlet
03.2023 - Current
  • -Investigated and resolved customer claims involving warranties, product issues, and service concerns while maintaining a high level of professionalism and empathy.
  • Processed financial adjustments, including credits, refunds, and account updates with accuracy and adherence to policy.
  • Maintained detailed records and supported customers through the full resolution process, ensuring satisfaction and long-term retention.
  • Educated customers on service options and solutions, both in-person and over the phone, promoting confidence and trust in the company’s offerings.
  • Collaborated across departments—sales, finance, and logistics—to support end-to-end resolution and improve internal processes.
  • Utilized digital systems for data entry, claim tracking, and customer communications, reinforcing attention to detail and efficiency.

Customer Service Representative

Chipotle Mexican Grill
06.2022 - 02.2023
  • - Collaborated with team members and supervisors to resolve transaction issues and ensure smooth daily operations.
  • - Trained and mentored new employees to uphold service and safety standards.
  • - Handled customer concerns, ensuring positive experiences and repeat business.
  • Key Skills Applied: Multitasking, teamwork, conflict resolution, in-person communication.

Cash Handler

SeaWorld Parks & Resorts
06.2021 - 08.2021
  • Accurately handled and processed high volumes of cash and electronic transactions in a fast-paced, guest-focused environment.
  • Delivered friendly, consistent service while assisting guests with ticketing, purchases, and payment-related inquiries.
  • Maintained compliance with company cash-handling policies and procedures to ensure accountability and minimize discrepancies.

Education

Some College Coursework Completed - Accounting And Finance

Hillsborough Community College
Tampa, FL

High School Diploma -

Jefferson High School
Tampa, FL

Skills

  • - Cash Handling & Financial Transactions
  • - Customer Relationship Management
  • - Conflict Resolution & Problem Solving
  • - Microsoft Office (Word, Excel, Access)
  • - Scheduling & Logistics
  • - Digital Tools: Data Entry, CRM, Online Banking Platforms
  • - Strong Communication: Phone, In-Person & Written
  • - Adaptable, Reliable, and Results-Oriented

Additional Information

  • - Comfortable standing for extended periods
  • - Available Saturdays
  • - Experience working with diverse customer needs
  • - Ability to quickly learn new digital systems

Languages

Spanish

Timeline

Claims Specialist

The Tampa Furniture Outlet
03.2023 - Current

Customer Service Representative

Chipotle Mexican Grill
06.2022 - 02.2023

Cash Handler

SeaWorld Parks & Resorts
06.2021 - 08.2021

Some College Coursework Completed - Accounting And Finance

Hillsborough Community College

High School Diploma -

Jefferson High School

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