Dynamic professional with a strong background in banking at Foundever, excelling in conflict resolution and customer service. Proven expertise in banking software and anti-money laundering practices, fostering positive client relationships. Committed to teamwork and continuous improvement, consistently delivering quality solutions while enhancing operational efficiency.
Communicate empathetically with bank customers to identify conflict resolution's and ensure positive customers interactions.
Evaluated customers needs, identified appropriate banking solutions and promoted and offered banking products, including credit cards and some investment accounts. Assisted customers with the opening and closing of accounts and monthly maintenance fees.
Identified potential fraudulent activities, protecting both the bank and its clients from financial loss.
Completed ongoing professional development courses and certifications, staying up-to-date with industry trends and best practices in banking.