Yasmine Buchanan
Bluefield
Summary
Experienced with maintaining spotless and organized environments. Utilizes effective cleaning techniques and attention to detail to ensure spaces are inviting and hygienic. Track record of managing time efficiently and adapting to various cleaning challenges.
Experienced with providing compassionate care and support to clients. Utilizes effective communication and empathy to enhance patient comfort and trust. Knowledge of managing daily living activities, medication administration, and patient safety protocols.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Home Health Aide
Council of the Southern Mountains
2023.06 - Current
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes, sweeping, vacuuming, and mopping; ensuring a clean and organized living space for patients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
Kitchen Aide
The Maples
2022.07 - 2023.06
- Maintained a clean working environment by consistently washing dishes and completing daily cleaning tasks.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Cleaned and organized kitchen stations to promote team efficiency.
- Promoted workplace safety through careful adherence to established procedures for handling sharp utensils, hot surfaces, and heavy equipment.
- Provided exceptional customer service when needed, responding diplomatically to guest concerns or requests.
Customer Service Representative
Alorica
2022.05 - 2022.06
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Key Carrier/Cashier
Dollar General
2020.05 - 2022.05
- Increased customer satisfaction by addressing and resolving issues promptly, leading to a better shopping experience.
- Boosted sales performance with consistent promotion of products and services to customers during transactions.
- Assisted in training new hires, fostering an environment of continuous learning and professional growth among team members.
- Contributed to a culture of safety by adhering to all established guidelines and procedures, minimizing the occurrence of workplace accidents.
- Ensured compliance with company policies by overseeing daily cash handling processes, minimizing errors or discrepancies.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Education
High School Diploma -
Bluefield High School
Bluefield, WV2014-05
Skills
- Patient care
- Meal preparation
- Personal hygiene assistance
- Feeding assistance
- Bathing assistance
- Housekeeping
- Dressing assistance
- Light housekeeping
Timeline
Home Health Aide
Council of the Southern Mountains
2023.06 - Current
Kitchen Aide
The Maples
2022.07 - 2023.06
Customer Service Representative
Alorica
2022.05 - 2022.06
Key Carrier/Cashier
Dollar General
2020.05 - 2022.05
High School Diploma -
Bluefield High School