Yasmine Carter
Kennesaw,Ga
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Call Center Representative position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Kindergarten Teacher's Assistant
Amana Academy School
07.2022 - Current
- Helped teacher prepare instructional material and displays.
- Cleaned, organized and restocked classrooms for upcoming classes.
- Enforced rules and instructions to maintain discipline.
- Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
- Collaborated with instructors to develop engaging lesson plans.
- Took part in professional development workshops to boost skills.
- Graded and provided feedback on assignments.
Pre-k teacher
VININGS INTERNATIONAL ACADEMY
08.2021 - Current
- Prepare and implement unique and personally developed lesson plans to classroom averaging 16 kids
- Frequently contact family to discuss the development and care with their child
- Provide a clean and structured environment for child to thrive in.
Call Center Representative
Ruffalo Noel Levitz, LLC
08.2017 - 03.2018
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Processed debit and credit card and electronic check payments.
- Met customer call guidelines for service levels, handle time and productivity.
Catering Staff Member
Chick-fil-A
02.2015 - 08.2017
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained flexible work schedule to meet event needs.
- Delivered catered food and supplies to facility
- Processed customer payments and balanced cash drawers.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Oversaw catering orders to verify accuracy and completeness.
- Stored food in designated containers and storage areas to prevent spoilage.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
Education
Bachelor of Arts - Human Learning And Development
Georgia State University
Atlanta, GA05.2025
Skills
- Classroom Management
- Technical and Computer Proficiency
- Small Group Support and Assistance
- Customer Relationship Management
- Complaint Resolution
- Payment Processing
- Data Entry
- Calm Disposition
- Client Collaboration
- Safe Food Handling
Timeline
Kindergarten Teacher's Assistant
Amana Academy School
07.2022 - Current
Pre-k teacher
VININGS INTERNATIONAL ACADEMY
08.2021 - Current
Call Center Representative
Ruffalo Noel Levitz, LLC
08.2017 - 03.2018
Catering Staff Member
Chick-fil-A
02.2015 - 08.2017
Bachelor of Arts - Human Learning And Development
Georgia State University
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