Summary
Overview
Work History
Education
Skills
Timeline
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Yasmine Carter

Kennesaw,Ga

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Call Center Representative position. Ready to help team achieve company goals.

Overview

9
9
years of professional experience

Work History

Kindergarten Teacher's Assistant

Amana Academy School
07.2022 - Current
  • Helped teacher prepare instructional material and displays.
  • Cleaned, organized and restocked classrooms for upcoming classes.
  • Enforced rules and instructions to maintain discipline.
  • Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
  • Collaborated with instructors to develop engaging lesson plans.
  • Took part in professional development workshops to boost skills.
  • Graded and provided feedback on assignments.

Pre-k teacher

VININGS INTERNATIONAL ACADEMY
08.2021 - Current
  • Prepare and implement unique and personally developed lesson plans to classroom averaging 16 kids
  • Frequently contact family to discuss the development and care with their child
  • Provide a clean and structured environment for child to thrive in.

Call Center Representative

Ruffalo Noel Levitz, LLC
08.2017 - 03.2018
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Processed debit and credit card and electronic check payments.
  • Met customer call guidelines for service levels, handle time and productivity.

Catering Staff Member

Chick-fil-A
02.2015 - 08.2017
  • Provided friendly, courteous service to create memorable moments for guests.
  • Maintained flexible work schedule to meet event needs.
  • Delivered catered food and supplies to facility
  • Processed customer payments and balanced cash drawers.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Oversaw catering orders to verify accuracy and completeness.
  • Stored food in designated containers and storage areas to prevent spoilage.
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.

Education

Bachelor of Arts - Human Learning And Development

Georgia State University
Atlanta, GA
05.2025

Skills

  • Classroom Management
  • Technical and Computer Proficiency
  • Small Group Support and Assistance
  • Customer Relationship Management
  • Complaint Resolution
  • Payment Processing
  • Data Entry
  • Calm Disposition
  • Client Collaboration
  • Safe Food Handling

Timeline

Kindergarten Teacher's Assistant

Amana Academy School
07.2022 - Current

Pre-k teacher

VININGS INTERNATIONAL ACADEMY
08.2021 - Current

Call Center Representative

Ruffalo Noel Levitz, LLC
08.2017 - 03.2018

Catering Staff Member

Chick-fil-A
02.2015 - 08.2017

Bachelor of Arts - Human Learning And Development

Georgia State University

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Yasmine Carter