Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yasmine Carter

Cypress,TX

Summary

Passionate and creative Educator with experience developing and implementing diverse curriculums covering wide range of subjects. Highly skilled at enhancing student behavior through positive reinforcement, fostering social skills, and strengthening character development to achieve academic success. Successful in helping students develop strong literacy, numeracy, and social skills by promoting student learning and motivating each individual's potential.

Overview

11
11
years of professional experience

Work History

Customer Service Advocate Member Support

Christian Care Ministry
02.2024 - Current
  • Provided superior customer service managing high-volume calls during peak hours of inbound and outbound inquiries by providing comprehensive and accurate details in regards to insurance policies, membership benefits, payments, and records
  • Reduce customer complaints and retention through timely resolution of issues, demonstrating empathy, addressing potential problems, and promptly investigating concerns to provide effective solutions and customer satisfaction
  • Improve first-call resolution rates with thorough issue analysis and effective problem-solving techniques
  • Consistently met performance benchmarks in call quality, punctuality, accuracy, customer satisfaction, and demonstrated mastery of customer service call script within specified timeframes


Program Manager at Huggins Elementary

Right At School LLC
12.2023 - 02.2024
  • Managed the after school enrichment program at Huggins Elementary School with enrollment of 100 students by establishing plans and procedures to ensure safety and academic success of students grades K-5th grade
  • Created and implemented the after-school program's curriculum with enrichment specialists, vendors, and extended after school care educators to ensure the delivery of an engaging and interactive educational experience environment that promoted a safe, positive, and productive learning environment
  • Performed routine administrative duties, such as invoicing, ordering supplies, budgeting, attendance tracking, record keeping, reports, maintaining accurate records daily, communicating with staff and families, daily program operations, complying with policies and regulations, and implementing improvement plans to optimize program development
  • Coordinated and led weekly staff meetings for communicating feedback, program changes, and coaching for educators on productivity strategies to accomplish challenging goals
  • Trained teachers on effective teaching techniques, classroom management strategies, and behavior modification

Second Grade Teacher

Restoration Academy
10.2020 - 07.2022
  • Collaborated with colleagues to develop cross-curricular projects, critical thinking skills and interdisciplinary learning to meet the Common Core and Alabama Academic Content Standards
  • Evaluated individual student abilities and created action plans based on current level and desired growth goals to support preparedness for transition to next grade level
  • Prepared materials for lessons, assignments, and assessments following evaluating student performance to identify gaps in skills or knowledge to set realistic academic goals
  • Documented and communicated student progress, academic difficulties, or behavioral concerns to parents, guardians and administration using tact and professionalism to improve student academic performance
  • Assessed student learning progress and comprehension with routine tests and standardized examinations to create supportive and inclusive learning environments, fostering positive classroom atmospheres to support student growth and learning

Payroll Administrator (promoted)

AKKA Technologies, MB-technology NA LLC
06.2019 - 05.2020
  • Extensive experience with timesheets and payroll processing using Ceridian, Dayforce HCM, and TimeTrack databases
  • Processed payroll biweekly for salary and hourly employees including managing audit payroll runs, evaluation of tax records, and invoices
  • Performed calculations for 401 K, bonuses, overtime, vacation, sick hours, deductions, and garnishments to provide accurate data to payroll processing database
  • Managed and audited payroll for 500 employees to comply with predetermined company guidelines and accuracy
  • Reconciled payroll discrepancies and responded to inquiries from employees
  • Ordered all equipment, business cards, team wear and marketing material for new and current members; maintained records of employees' spending accounts and invoices

Human Resources Assistant

AKKA Technologies, MB-technology NA LLC
03.2017 - 06.2019
  • Provided secretarial support to the Human Resources department and maintained operations for employee actions such as new hires paperwork, employee status change, grievance resolutions and terminations
  • Scheduled and instructed employee orientation, training and badge issuance; background and drug screening, and employment verifications
  • Conducted various employee trainings including Dayforce HCM, Egencia, sexual harassment training, and Lynda Travel support
  • Provided payroll support by auditing timecards versus pay statements to ensure accuracy and assist with processing payroll runs
  • Analyzed and reported employee attendance and performance to verify punctuality,absences, and addressing issues in accordance with company policies and procedures.




Receptionist

Kamtek Cosma- Magna International
03.2016 - 09.2017
  • Assisted internal staff with clerical needs to maximize efficiency and productivity by providing administrative support with applications, recruitment, employment documentation, timesheets, training, personnel records, job evaluation, orientation, statistical reports, reference checks, assessment testing, customer service inquiries, scheduling, and employee exit interviews and paperwork
  • Operated multi-line telephone system and emails to answer and resolve high volume of calls that address questions, concerns, and escalated issues
  • Monitored and screened visitors to verify accessibility to inter-office personnel

Librarian Assistant I

Montgomery City, County Public Library
10.2013 - 03.2016
  • Performed variety of clerical duties, data entry, and reference services, as well as cataloged books in print, periodicals, audio-visual media, and electronic resources
  • Assisted patrons on how to use card catalogs, Montgomery City Public Library online databases, microfilm and microfiche systems, and computer usage
  • Processed library card applications and handled check-in and check-out process of library books and materials at circulation desk
  • Collected and processed fees, fines and donations for balanced library finances


Education

Master of Arts - Human Services

University of Alabama At Birmingham
2026

Bachelor of Science - Biology Pre-Health

Alabama State University
2013

Skills

  • Elementary Education
  • Standardized Testing
  • Innovative Lesson Planning
  • Databases Administration
  • Customer service
  • Call center experience
  • Staff Training
  • Office Management
  • Human Resources Support
  • Administrative Support
  • Payroll Software Proficiency
  • Employee Timesheet Processing

Timeline

Customer Service Advocate Member Support

Christian Care Ministry
02.2024 - Current

Program Manager at Huggins Elementary

Right At School LLC
12.2023 - 02.2024

Second Grade Teacher

Restoration Academy
10.2020 - 07.2022

Payroll Administrator (promoted)

AKKA Technologies, MB-technology NA LLC
06.2019 - 05.2020

Human Resources Assistant

AKKA Technologies, MB-technology NA LLC
03.2017 - 06.2019

Receptionist

Kamtek Cosma- Magna International
03.2016 - 09.2017

Librarian Assistant I

Montgomery City, County Public Library
10.2013 - 03.2016

Master of Arts - Human Services

University of Alabama At Birmingham

Bachelor of Science - Biology Pre-Health

Alabama State University

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Yasmine Carter