Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Yasmine Cox

Kennesaw,GA

Summary

Accomplished Customer Experience Agent with extensive experience providing quality services in challenging environments. Establishes relationships with customers, analyzes customer needs and resolves complaints. Possesses excellent communication and problem-solving skills. Knowledgeable and dedicated customer service professional with extensive experience in industry of sales. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

3
3
years of professional experience

Work History

Luxottica — Sales Associate

Sunglass Hut
08.2022 - 06.2023


  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Generated new sales leads to achieve and exceed monthly sales goals.

Sales Associate

Market by Macy's
05.2022 - 11.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Prioritized helping customers over completing other routine tasks in store.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Recommended complementary purchases to customers, increasing revenue.

Sr. Customer Experience Colleague

Market By Macy's
05.2022 - 08.2022
  • This role was a promotion from sales associate and included responsibilities such as, planning two group shopping events a month in order to increase sales, scheduling Vendors on the calendar to set up their shops within the store each month, and more.
  • There was a client growth goal I had to meet each month and I grew Clientage by gaining relationships with customers in store, through social media, and company's website.
  • By staying in contact with clients, they were always first to know about any new promotions or deals there was to offer.
  • I helped increase our store's sales online and in store by carrying out transactions on both ends.
  • I created social media content for the official Market by Macy's Instagram page each month for my location so, I became very familiar with many different forms of editing tools like Capcut, Canva, and more.
  • I achieved much success by increasing credit card applications percentages each month which led to me being recognized as colleague of the month.
  • Cooperated closely with other departments to support achievement of customer experience outcomes.
  • Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
  • Engaged in cross-selling and up-selling activities to enhance customers' experiences and generate revenue.
  • Maintained up-to-date knowledge of product and service changes.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Negotiated Contracts with Vendors
  • Increased customer engagement through social media.
  • Monitored online presence of company's brand to engage with users and strengthen customer relationships.
  • Developed and managed content calendars for each platform to establish timely and relevant posts.
  • Suggested and implemented new features to develop brand awareness.
  • Developed relationships with influencers to grow reach of company and create wider visibility.
  • Reviewed marketing materials and documents for brand accuracy and trending design.

Shift Leader

Planet Smoothie
03.2021 - 10.2021
  • This role included responsibilities such as, opening and/or closing the store, counting all drawers and ensuring that they were at the correct amount, placing employees in set positions that would help them & the shift be successful, confirming all food was counted for & at safe temperatures for customers
  • As Shift Lead, any customer or employee conflicts were my responsibility to ensure they were resolved in a positive fashion.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Enforced company policies and regulations with employees.
  • Resolved conflicts between employees to maintain positive and productive work environments.

Shift Lead

Taco Bell
04.2020 - 03.2021
  • This role included responsibilities such as, opening and/or closing the store, counting all drawers and ensuring that they were at the correct amount, placing employees in set positions that would help them & the shift be successful, confirming all food was counted for & at safe temperatures for customers.
  • As Shift Lead, any customer or employee conflicts were my responsibility to ensure they were resolved in a positive fashion.
  • Trained and mentored new employees to maximize team performance.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Education

High School Diploma -

Brookwood High School
Snellville, GA
05.2021

Some College (No Degree) - Business Administration And Management

Kennesaw State University
Kennesaw, GA

Skills

  • Typing
  • Sales
  • Multi-tasking
  • Customer Service
  • Social Media Content Creation
  • Event Planning
  • Problem solver
  • Reliable
  • Cash Handling
  • Customer Loyalty
  • Mobile Device Operation
  • Marketing and Advertising
  • Phone and Email Etiquette

Accomplishments

  • Exceeded monthly quota 3 times.
  • Awarded “Employee of the Month” in 2022.
  • Brought in new customers/clients every month.

Timeline

Luxottica — Sales Associate

Sunglass Hut
08.2022 - 06.2023

Sales Associate

Market by Macy's
05.2022 - 11.2022

Sr. Customer Experience Colleague

Market By Macy's
05.2022 - 08.2022

Shift Leader

Planet Smoothie
03.2021 - 10.2021

Shift Lead

Taco Bell
04.2020 - 03.2021

High School Diploma -

Brookwood High School

Some College (No Degree) - Business Administration And Management

Kennesaw State University

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Yasmine Cox