Yasmine Dolle
Naples,FL
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Overview
14
14
years of professional experience
Work History
Financial Counselor
David Lawrence Mental Health Center
Naples, FL
10.2016 - 08.2018
- Calculate, monitor and collect financial responsibilities during intake process
- Review claims submitted and paid by insurances
- Set up payment plans
- Complete discount applications
- Schedule and register admissions to rehabilitation program.
- Routed laboratory or diagnostic results to appropriate staff.
- Ordered and maintained supply inventory for medical office.
- Interviewed patients to complete case histories and intake forms.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Examined claims, records and procedures to grant approval of coverage.
- Contacted patients to arrange payment arrangements for deductible and out-of-pocket liability.
Support Specialist II/Auditor
David Lawrence Mental Health Center
Naples, FL
12.2015 - 10.2016
- Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
- Maintained accurate documentation on all pre-authorization requests, denials and appeals.
- Developed a working knowledge of insurance plans, including Medicare and Medicaid regulations and requirements.
- Identified discrepancies in patient's insurance coverage or benefits, ensuring accuracy of data entered into system.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Communicated with patients with compassion while keeping medical information private.
- Handled billing related activities focused on medical specialties.
Support Specialist I/Front Desk
David Lawrence Mental Health Center
Naples, FL
04.2015 - 12.2015
- Greeted and checked in patients, updating patient information in computer system.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Performed data entry tasks related to billing and collections procedures.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Customer Service Representative
Naples Community Hospital
Naples, FL
03.2013 - 04.2015
- Reviewed medical records to ensure accuracy of required information needed for pre-authorization requests.
- Greeted and checked in patients, updating patient information in computer system.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Verified insurance coverage for appointments and collected co-payments as required.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Developed a working knowledge of insurance plans, including Medicare and Medicaid regulations and requirements.
Front Desk Clerk
HCR ManorCare at Lely Palms Retirement Community
Naples, FL
07.2007 - 02.2013
- Politely and accurately operated 15-line switchboard
- Filed routine incident reports
- Performed clerical functions as needed including: copying and filing
- Scheduled medical appointments for residents
- Promoted to Clerk position after four years of outstanding work with the organization.
Server/Hostess
HCR ManorCare at Lely Palms Retirement Community
Naples, FL
06.2004 - 07.2007
- Assisted residents with food service at meal time
- Maintained clean and friendly environments for both staff and residents
- Promoted to hosted and promotion to front desk followed
Education
Bachelor of Science - Criminal Forensic Studies
Florida Gulf Coast University
Fort Myers, FL12.2012
Bachelor of Science - Criminal Justice
Florida Gulf Coast University
Fort Myers, FL12.2012
Skills
- Fluent in Haitian Creole
- Multi-Line Telephone Management
- Appointment Coordination
- Spreadsheet Tracking
- Understanding of Medical Terminology
- Financial Counseling
- Insurance Plan Verification
- Insurance Terminology
- Attention to Detail
- Medicaid Knowledge
- Skilled in MS Word, MS powerpoint, MS Excel
- Patient Relations
References
Available upon request
Timeline
Financial Counselor
David Lawrence Mental Health Center
10.2016 - 08.2018
Support Specialist II/Auditor
David Lawrence Mental Health Center
12.2015 - 10.2016
Support Specialist I/Front Desk
David Lawrence Mental Health Center
04.2015 - 12.2015
Customer Service Representative
Naples Community Hospital
03.2013 - 04.2015
Front Desk Clerk
HCR ManorCare at Lely Palms Retirement Community
07.2007 - 02.2013
Server/Hostess
HCR ManorCare at Lely Palms Retirement Community
06.2004 - 07.2007
Bachelor of Science - Criminal Forensic Studies
Florida Gulf Coast University
Bachelor of Science - Criminal Justice
Florida Gulf Coast University
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