Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yasmine Duckenfield

Waldorf,MD

Summary

I would describe myself as an professional character focused on consistently achieving company objectives to secure client satisfaction and loyalty. I have taken pride in being an highly-motivated employee with desire to take on new challenges. I exude an strong work ethic, adaptability, and exceptional interpersonal skills and also adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience

Work History

Branch Banking Specialist

Shore United Bank
Waldorf , MD
01.2024 - Current
  • Assisted in creating new accounts, processed deposits and withdrawals, and maintained accurate records of transactions.
  • Performed risk assessments on customers to ensure compliance with anti-money laundering regulations.
  • Monitored customer accounts for suspicious activity, including large transfers or irregular patterns of behavior.
  • Analyzed financial statements and credit reports to determine creditworthiness of potential borrowers.
  • Maintained updated knowledge of banking regulations and laws related to consumer protection and fraud prevention.
  • Assisted in developing marketing campaigns designed to increase customer retention rates.

Office Assistant

Howard University
Washington, DC
09.2022 - 12.2023
  • Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
  • Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
  • Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
  • Performed data entry tasks into various computer systems accurately and efficiently.
  • Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
  • Supported the planning and execution of corporate events and meetings.

Sales Associate

Sams Club Warehouse
Waldorf, MD
06.2023 - 11.2023
  • Greeted customers and provided exceptional customer service.
  • Provided accurate information about products, prices and services.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Conducted inventories on a regular basis to track stock levels.
  • Developed promotional strategies to increase sales volume.
  • Suggested ideas for improving store operations and increasing profits.

Customer Service Lead

Panera Bread
La Plata , MD
06.2020 - 08.2022
  • Provided expertise on product knowledge, services, policies and procedures to customers.
  • Directed customer service staff activities, including training, coaching and performance management.
  • Resolved escalated issues from team members or customers in an efficient manner.
  • Identified opportunities to increase sales through cross-selling products or services.
  • Analyzed customer data to provide insights on trends, preferences and needs.

Hostess Manager

Longhorn Steakhouse
Waldorf, MD
10.2018 - 04.2021
  • Trained new hostesses in customer service and job duties.
  • Monitored seating arrangements to maximize table utilization and minimize wait time.
  • Ensured that all guests received prompt, courteous attention from the hostesses.
  • Resolved any complaints or issues with customers quickly and professionally.
  • Managed inventory of supplies such as menus, condiments, linens.

Education

College of Southern Maryland
La Plata, MD
01-2023

High School Diploma -

St.Charles High School
Waldorf
06-2020

Skills

  • Customer Relationship Management
  • Branch operations
  • Payment Processing
  • Banking regulations
  • Account Updates
  • Data Processing

Timeline

Branch Banking Specialist

Shore United Bank
01.2024 - Current

Sales Associate

Sams Club Warehouse
06.2023 - 11.2023

Office Assistant

Howard University
09.2022 - 12.2023

Customer Service Lead

Panera Bread
06.2020 - 08.2022

Hostess Manager

Longhorn Steakhouse
10.2018 - 04.2021

College of Southern Maryland

High School Diploma -

St.Charles High School

Similar Profiles

CREATE PROFILE
Yasmine Duckenfield