Yasmine Gooden
Summary
Dedicated and detail-oriented professional with a strong passion for the field of medical administration/patient care. Offering a solid foundation in healthcare management, coupled with exceptional organizational and communication skills. Eager to contribute to a dynamic healthcare team by leveraging expertise in administrative processes, medical terminology, and patient coordination. Committed to ensuring efficient operations, promoting patient satisfaction, and supporting the delivery of high-quality care. A proactive problem solver with a demonstrated ability to thrive in fast-paced environments. Motivated by a genuine desire to make a positive impact on healthcare outcomes through effective administrative/patient support. All while continuing to learn and grow as a confident strategic medical professional.
Overview
8
8
years of professional experience
Work History
Home Health Care Provider
Angel's Of Care Home Health
11.2021 - Current
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Completed household management tasks for clients within private home settings.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Administered medication as directed by physician.
- Assisted disabled clients to support independence and well-being.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Scheduled and coordinated medical appointments.
Customer Service Representative-remote
Qurate Retail Group
08.2019 - 11.2021
- Provided solutions, recommendations, and replacements, using an empathetic approach and demeanor
- Used upselling and cross-selling techniques to provide solutions to customer issues
- Built strong knowledge of product line to assist customers in selecting products meeting highly personal needs
- Issued refunds, merchandise exchanges, and price adjustments in compliance with company policies
- Answered inbound calls to greet and assist customers with various needs and questions
- Processed customers' product orders in collaboration with third-party fulfillment vendor.
Patient Care Coordinator
Pediatric Associates Of Dallas
07.2018 - 08.2019
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction
- Maintained consistent patient confidentiality in alignment with HIPAA protocols by using encryption software
- Consistently informed patients of financial responsibilities prior to services being rendered
- Prepared and attached all required claims documentation including referrals, treatment plans or other required correspondence to reduce incidence of denials.
Medical Administrative Assistant
Neurology Consultants of Dallas
11.2015 - 07.2018
- Delivered high-quality administrative and customer service to sustain patient and work flows
- Observed strict HIPAA guidelines at all times according to company policy
- Informed patients of financial responsibilities prior to rendering services
- Submitted diagnosis and procedure codes for insurance companies
- Scheduled patient appointments and cultivated partnerships with managed care organizations, hospitals and insurance carriers to promote swift payment and issue resolution
- Reviewed patient charts for completeness and accuracy and verified missing information
- Issued intake and new patient forms, office policies, and legally-required documents.
Education
Certificate: Medical Office Administration -
Concorde Career College
Dallas, TX03.2016
Skills
- Patient Scheduling/Registration
- Patient Care and Confidentiality
- EHR/EMR Software
- Calendar and Appointment Management
- Insurance Verification
- Mobility Support
- Recording Vital Signs
- Activities of Daily Living (ADLs)
- Organization and Time Management
- Self-Motivated
Timeline
Home Health Care Provider
Angel's Of Care Home Health
11.2021 - Current
Customer Service Representative-remote
Qurate Retail Group
08.2019 - 11.2021
Patient Care Coordinator
Pediatric Associates Of Dallas
07.2018 - 08.2019
Medical Administrative Assistant
Neurology Consultants of Dallas
11.2015 - 07.2018
Certificate: Medical Office Administration -
Concorde Career College
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