Yasmine Grayson
Tracy,CA
Summary
Safety-focused and highly motivated individual with a strong work ethic, dedicated to optimizing daily operations and personal skill development. Committed to delivering exceptional assistance to patients and hospital staff, prioritizing quality. Proficient in enhancing patient comfort, anticipating needs, and maintaining composure in high-pressure situations.
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
10
10
years of professional experience
Work History
Patient Service Representative
RadNet
09.2024 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Used Eris to schedule appointments.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Took copayments and compiled daily financial records.
- Built and maintained positive working relationships wi
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
- Verified insurance eligibility and coverage for patients.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
Hospital Technician
Stanford Hospital
07.2023 - Current
- Responsible for accurately observing, recording, and reporting patient information
- Provide efficient and compassionate care, addressing age-appropriate and cultural needs
- Maintain effective communication with staff, patients, and families
- Document care accurately and maintain patient confidentiality
- Contribute positively to unit and hospital goals while performing routine patient care tasks under the supervision of an RN
Recreation Leader
City Of Oakland, Oakland Parks & Recreation
05.2021 - 12.2023
- Developed positive and productive relationships with kids, parents and staff.
- Facilitated team-building exercises among participants to promote cooperation, communication skills development.
- Cultivated positive relationships with participants, parents, and colleagues to foster a supportive recreational environment.
- Maintained inventory of supplies and equipment with established sign-out procedures.
- Addressed participant concerns with empathy and professionalism, resolving issues in a timely manner to maintain satisfaction levels.
- Trained new staff members on department policies, procedures, and safety protocols to ensure consistent service delivery across the team.
- Provided technical assistance to site leader to help coordinate diverse projects.
Appointment Scheduler
RTP Healthcare Staffing
01.2019 - 01.2021
- Assist in the prescreening and coordination of local COVID-19 vaccination appointments
Patient Transporter
Kaiser Permanente
01.2015 - 01.2017
- Responsible for moving patients to various locations throughout the hospital via wheelchair, stretcher, and gurney, ensuring that patients receive maximum care and comfort during transport
- Provided patient updates to nurses and other staff members via handheld radio
Education
Bachelor's in Science in Nursing - Health
Nightingale College
Ogden, UT08-2027
No Degree - Medical Assisting
Carrington College
Stockton, CA06-2024
Skills
- Customer Service
- Accuracy and attention to detail
- Data collection
- Spreadsheet management
- Data processing
- Document scanning
- Fast typing speed
- First Aid/ CPR
- Communications
- Critical Thinking
- Scheduling
- Equipment Handling & Sterilization
- Medical Documentation
- Empathy
- Social Perceptiveness
- Self-motivated Professional
Timeline
Patient Service Representative
RadNet
09.2024 - Current
Hospital Technician
Stanford Hospital
07.2023 - Current
Recreation Leader
City Of Oakland, Oakland Parks & Recreation
05.2021 - 12.2023
Appointment Scheduler
RTP Healthcare Staffing
01.2019 - 01.2021
Patient Transporter
Kaiser Permanente
01.2015 - 01.2017
Bachelor's in Science in Nursing - Health
Nightingale College
No Degree - Medical Assisting
Carrington College
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