YASMINE HAYNES
Patient Coordinator
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level Patient Service Representative position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Patient Care Coordinator
Kids By The Bay Dental
6 2020 - Current
- Schedules appointments for medical services, following appropriate scheduling protocols, via incoming phone calls and/or online requests from patients or providers
- Determines available appointment time, obtains and records patients’ identification and appointment information in Electronic Health Records system
- Messages information and/or transfers calls to appropriate personnel if patient requests advice, an urgent appointment, or schedules follow-up appointments according to protocol, as necessary
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
Patient Access Scheduler
Charles Regional Medical Center
01.2017 - 6 2020
- Verifying patients' identity by standard protocol
- Maintaining patients confidentiality and adhering to hospital privacy and security policies at all times
- Ability to work in multi-tasked phone lines
- Knowledge of ICD-9 and CPT coding
- Provided exceptional customer service to patients while gathering necessary information for appointment scheduling, registration, and insurance verification purposes
- Frequently interacts with internal clinical/non-clinical offices and staff to address patients’ needs
- Receives patients’ appointment requests while determining type of appointment needed by asking pertinent questions; refers patient appointment requests to other medical office locations as necessary
- Contributed to departmental goals by participating in continuous improvement initiatives aimed at enhancing scheduling systems and procedures.
Administrative Assistant
Greater Baden Medical Clinic
03.2016 - 01.2018
- Obtained patient insurance information and determined eligibility for benefits for specific service
- Answered multiple phone calls to schedule/ reschedule patient appointments
- Collected copays/ deductibles at time of service
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Education
Diploma -
THOMAS STONE HIGH SCHOOL
Waldorf, MD 08.2008 - 05.2012
Skills
Exceptional Communication
Multitasking Skills
Confidential Correspondence
Time Management
Analytical Thinking
Proofreading
Interdepartmental Collaboration
Payment Collection
Performance Improvement
Quality Assurance
Team Leadership
Administrative support
Patient Education
Follow-up care
Attention to Detail
Filing and Recordkeeping
Patient Flow Management
HIPAA Compliance
Appointment Scheduling
Patient Records Management
References
Available upon request
Timeline
Patient Access Scheduler
Charles Regional Medical Center
01.2017 - 6 2020
Administrative Assistant
Greater Baden Medical Clinic
03.2016 - 01.2018
Diploma -
THOMAS STONE HIGH SCHOOL
08.2008 - 05.2012
Patient Care Coordinator
Kids By The Bay Dental
6 2020 - Current
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