YASMINE HAYNES
Summary
Experienced with managing patient interactions and administrative responsibilities. Utilizes effective communication and problem-solving skills to enhance patient satisfaction. Knowledge of healthcare protocols and administrative procedures ensures smooth operations.
Overview
10
10
years of professional experience
Work History
Patient Service Representative
Virginia Heart
10.2023 - Current
- Assisted patients with appointment scheduling, providing clear information on services and procedures.
- Collaborated with healthcare teams to resolve patient issues, enhancing overall satisfaction and care coordination.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Follow scripts or company guidelines while still problem solving in real time.
- Meet individual and team performance goals.
Claims Processor
Kids By The Bay Dental
06.2019 - 10.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Processed dental claims with attention to detail and accuracy, ensuring compliance with insurance policies.
- Handle incoming and outgoing calls.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Document calls in system.
Call Center Representative
Charles Regional Medical Center
01.2017 - 06.2019
- Verifying patients' identity by standard protocol.
- Maintaining patients confidentiality and adhering to hospital privacy and security policies at all times.
- Frequently interacts with internal clinical/non-clinical offices and staff to address patients’ needs.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Responded to customer inquiries via telephone, email and live chat to provide updated information.
Administrative Assistant
Greater Baden Medical Clinic
03.2016 - 01.2018
- Obtained patient insurance information and determined eligibility for benefits for specific service
- Answered multiple phone calls to schedule/ reschedule patient appointments
- Collected copays/ deductibles at time of service
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Education
High School Diploma -
Thomas Stone High School
Skills
- Exceptional Communication
- Multitasking Skills
- Time Management
- Ability to hand high call volume
- Computer literacy
- HIPAA Compliance
- Insurance verifying
- Conflict resolution
Timeline
Patient Service Representative
Virginia Heart
10.2023 - Current
Claims Processor
Kids By The Bay Dental
06.2019 - 10.2023
Call Center Representative
Charles Regional Medical Center
01.2017 - 06.2019
Administrative Assistant
Greater Baden Medical Clinic
03.2016 - 01.2018
High School Diploma -
Thomas Stone High School
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