Yasmine Hopkins
Hockley,TX
Summary
Results-driven leader known for high productivity and efficient task completion. Possess specialized skills in team leadership, operational management, and process optimization. Accomplished business professional with proven leadership in operational management, customer service, and team development. Demonstrates strong skills in optimizing business performance, managing budgets, and enhancing team productivity through strategic training and goal-setting. Skilled at balancing multiple priorities while achieving operational excellence.
Overview
4
4
years of professional experience
Work History
Unit Manager
Waffle House Restaurant
Houston, Texas
10.2023 - Current
- Managed daily operations to ensure smooth restaurant service.
- Supervised staff to maintain high standards of customer service.
- Trained new team members on food safety and service protocols.
- Coordinated shift schedules to optimize staff coverage and efficiency.
- Assisted in inventory management to minimize waste and control costs.
- Implemented operational procedures to enhance workflow efficiency.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Conducted regular staff meetings to communicate updates and expectations.
- Provided guidance, coaching, and mentoring to staff members.
- Actively participated in recruitment efforts by interviewing potential candidates.
- Coordinated ongoing educational objectives to enhance staff competencies in safety, quality, and core measures.
- Managed team of 15 employees and ensured their productivity.
- Evaluated existing procedures for potential improvements in efficiency or cost savings measures.
- Created reports on departmental activities for senior management review.
- Initiated audit process to evaluate thoroughness of documentation and maintenance of facility standards.
- Developed innovative solutions for challenging tasks or projects assigned by upper management.
Hair Salon Trainer
BAM Beauty Bar
Plano, Texas
11.2022 - 10.2023
- Developed training modules for hairstyling techniques and customer service skills.
- Led hands-on workshops to enhance team members' styling and consultation abilities.
- Monitored training sessions to ensure adherence to salon standards and procedures.
- Collaborated with management to identify training needs and design relevant programs.
- Provided ongoing support and mentoring to new stylists during their onboarding process.
- Evaluated team performance through regular feedback sessions and skill assessments.
- Maintained up-to-date knowledge of beauty trends and product lines for effective training.
- Facilitated team meetings to discuss best practices and share client engagement strategies.
- Developed an incentive system designed to reward employees who achieved high levels of proficiency during their training period.
- Provided individualized support to students in order to help them reach their full potential.
- Advised management personnel on ways they could improve customer satisfaction within the salon environment.
- Conducted training sessions for new and existing stylists on the latest hair trends, techniques and products.
Lash Technician
Belez Salon & Lash Studio
Arlington, tx
02.2022 - 08.2022
- Applied lash extensions using safe and sanitary techniques.
- Consulted with clients to determine desired lash styles.
- Maintained a clean and organized work environment daily.
- Educated clients on lash care and maintenance practices.
- Collaborated with team members to enhance customer service experiences.
- Managed appointment scheduling and client follow-ups efficiently.
- Ensured compliance with health and safety regulations consistently.
- Utilized various tools for lash application and removal effectively.
- Performed lash extensions, classic and volume sets, as well as lash lifts for clients.
- Educated customers on aftercare procedures to preserve natural eyelash health and longevity of eyelash extensions.
- Maintained a clean and sanitary work environment in accordance with health regulations.
- Built strong relationships with customers by providing exceptional customer service.
- Assisted with client consultations to determine the best type of lash extension for each individual's needs.
Operations Manager
Soul2Soul Transportation
Dallas, Texas
03.2021 - 01.2022
- Managed daily operations to ensure timely transportation services.
- Coordinated schedules for drivers and vehicle assignments.
- Oversaw fleet maintenance and safety compliance inspections.
- Implemented efficient routing strategies to optimize delivery times.
- Trained new staff on operational procedures and safety protocols.
- Monitored inventory levels and coordinated supply orders as needed.
- Facilitated communication between drivers and dispatch teams effectively.
- Resolved operational issues promptly to minimize service disruptions.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
Education
Bachelor of Arts - Business Administration
Texas State University
San Marcos, TX01-2020
Skills
- Staff supervision
- Customer service
- Inventory management
- Team training
- Performance evaluation
- Operational efficiency
- Effective communication
- Problem solving
- Conflict resolution
- Process improvement
- Change management
- Time management
- Staff training
- Report preparation
- Sales management
- Staff scheduling
- Regulatory compliance
- Employee engagement
- Payroll
- Safety enforcement
- Supply management
- Facility management
Timeline
Unit Manager
Waffle House Restaurant
10.2023 - Current
Hair Salon Trainer
BAM Beauty Bar
11.2022 - 10.2023
Lash Technician
Belez Salon & Lash Studio
02.2022 - 08.2022
Operations Manager
Soul2Soul Transportation
03.2021 - 01.2022
Bachelor of Arts - Business Administration
Texas State University
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