Yasmine Howard
York,US
Summary
Proven leader and adept communicator with a track record of enhancing customer satisfaction at iQor by resolving issues at a 90% rate. Skilled in Microsoft Excel and conflict resolution, I excel in sales management and project implementation, driving efficiency and financial analysis acumen across retail and service sectors.
Overview
6
6
years of professional experience
Work History
Customer Service Agent - Call Center
iQor
Meridian, MS
06.2023 - 08.2024
- Handle 50+ calls daily with duties including retrieving customer data, sign customers up for different services, and handling inbound and outbound calls.
- Work with indirect and direct agents to best assist the customer.
- Provided tech support and assisted with fraud prevention for clients and agents on a wide range of issues, company products, while resolving issues at a 90% rate.
- Remained courteous and calm, even during moments of customer dissatisfaction.
Cashier/Customer Service
Shell Gas Station and Convenient Store
Livingston, AL
12.2020 - 04.2023
- Greet and assist customers while ensuring a positive shopping experience.
- Process transactions accurately and efficiently at the cash register.
- Restock shelves and manage inventory to ensure product availability.
- Monitor and manage the cash drawer to ensure accurate cash handling.
- Trained new staff on store policies, procedures, and store operations.mer service standards.
Cashier/Dairy Department Manager
Livingston marketplace
Livingston, AL
09.2018 - 10.2020
- Oversee day-to-day departmental activities.
- Implement new processes and procedures to improve efficiency.
- Monitor inventory, and order supplies as needed.
- Provide customer service and ensure all customer inquiries are addressed.
Education
High school diploma -
05.2017
Skills
- Sales management
- Communication
- Leadership
- Organizational
- Project management
- Financial analysis
- Cash handling
- Conflict Resolution
- Time management
- Decision-making
- Microsoft Excel
- Computer skills
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Customer Service Agent - Call Center
iQor
06.2023 - 08.2024
Cashier/Customer Service
Shell Gas Station and Convenient Store
12.2020 - 04.2023
Cashier/Dairy Department Manager
Livingston marketplace
09.2018 - 10.2020
High school diploma -
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