Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Desmond Berryhill

Houston

Summary

Dynamic Technical Customer Support Representative with a proven track record at Carnival Cruise Lines, excelling in product troubleshooting and complaint resolution. Leveraging empathy and patience, I developed training materials that enhanced team performance and drove product improvements, ensuring exceptional customer satisfaction in high-pressure environments.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Technical Customer Support Representative

Carnival Cruise Lines
05.2023 - Current
  • Resolved technical issues through troubleshooting and customer interactions using advanced support systems.
  • Provided exceptional customer service by effectively communicating technical solutions and product knowledge.
  • Developed training materials to improve team performance and enhance customer support strategies.
  • Analyzed customer feedback to identify trends, recommend improvements, and drive product enhancements.
  • Mentored junior staff in technical problem-solving techniques, fostering a culture of continuous learning.

Remote Customer Service Representative

Agero
03.2022 - 03.2023
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Processed orders and managed returns using CRM software to enhance customer satisfaction.
  • Collaborated with team members to identify areas for service improvement and implement solutions.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Avenger Crewmember (Air Defense)

US Army
03.2018 - 08.2022
  • Operated heavy machinery to support logistical operations and ensure efficient supply chain management.
  • Coordinated team activities to maintain operational readiness and achieve mission objectives.
  • Assisted in training new crew members on safety protocols and equipment usage for improved compliance.
  • Implemented process improvements that enhanced workflow efficiency and reduced material waste across operations.
  • Conducted regular inspections of equipment, ensuring optimal performance and adherence to maintenance schedules.

Warehouse Associate /Final Finisher

Williams-Sonoma, Inc. - Pottery Barn Kids
11.2017 - 08.2018
  • Operated material handling equipment to efficiently transport goods within warehouse environment.
  • Assisted in organizing inventory to enhance accessibility and streamline picking processes.
  • Followed safety protocols to maintain secure working conditions and reduce workplace hazards.
  • Collaborated with team members to complete daily shipping and receiving tasks effectively.

Education

Bachelor of Arts - Health Care Administration

Jackson State University
Jackson, MS
05-2027

Skills

  • Ticketing system experience
  • Empathy and patience
  • Remote support
  • Software installation
  • Customer service
  • Data entry
  • Ticket management
  • Product troubleshooting
  • Complaint resolution
  • System administration
  • Verbal and written communication
  • Active listening

Certification

  • CPR Certified
  • Top Secret Clearance ( U.S. Military)

Timeline

Technical Customer Support Representative

Carnival Cruise Lines
05.2023 - Current

Remote Customer Service Representative

Agero
03.2022 - 03.2023

Avenger Crewmember (Air Defense)

US Army
03.2018 - 08.2022

Warehouse Associate /Final Finisher

Williams-Sonoma, Inc. - Pottery Barn Kids
11.2017 - 08.2018

Bachelor of Arts - Health Care Administration

Jackson State University

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