Yasmine Jourdain
Brooklyn,NY
Summary
currently seeking the opportunity to work and expand knowledge in the employment environment. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Quick-thinking as well to recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Supervisor Call Center Customer Representative
National Grid
02.2023 - Current
- Experienced in Scheduling
- Experienced in Customer Service
- Ability to multi-task, handle admin duties
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
Field Supervisor
Allied Universal
03.2018 - Current
- Supervised field operations teams to complete projects within established timelines.
- Monitored employee performance for compliance with regulations and policies.
- Evaluated performance and progress, and made proactive adjustments.
- Met with customers to resolve issues and build productive relationships.
- Presented weekly and monthly performance reports to demonstrate team progress.
- Trained workers in proper methods, equipment operation and safety procedures.
Ground Operations Agent
JETBLUE AIRWAYS
10.2017 - Current
- Customer service with gate check items, gate directions, and baggage claim
- Assist paperwork for aircraft arrivals and departures
- Drive vehicles from terminal to gates
- Monitored safety-sensitive zones and enforced security measures throughout ground operation
- Marshaled large and small aircraft to and from parking areas, ramps and airfields.
- Attended and completed required online and in-person training and mentored newer agents in advanced roles.
- Inspected runways and taxiways, airfield lighting, parking aprons, hangars, fuel storage areas and perimeter fences and gates for hazardous aviation conditions.
- Trained and developed new hires to drive efficient performance by teaching and emphasizing key skills, procedures and performance optimization strategies from day one.
Manager - Customer Service
Toys R US
05.2015 - 06.2018
- Handle customer complaints and provide alternatives and/or solutions to ensure resolution of complaints.
- Make product recommendations or services to customers based on their needs and preferences.
- Oversee customer financial accounts and process customer adjustments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
Retail- Customer Service Associate
The Home Depot
06.2015 - 06.2017
- Assist customers by loading their vehicles
- Maintaining carts in the store
- Maintain store entrance.
- Assist with customer delivery in a truck
- Fulfilled customers' special requests for merchandise and delivery times.
- Recommended appropriate services to customers and helped overcome objections with persuasive communication style.
- Completed and processed paperwork for new and existing customers needing specialized assistance.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Retail- Stock Associate
Uniqlo- 5th Ave Flagship Store
07.2013 - 05.2015
- Process and replenish the merchandise to the sale floor
- Help and assist with delivery
- Picked and packed order items.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Interacted with guests in friendly and knowledgeable way.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
Education
Bachelor of Management And Organizational Studies -
CUNY
Brooklyn, NY06.2025
Skills
● Attention to detail
● Conflict resolution
● Managing client expectations
● Managing conflicts
● Meeting deadlines
● Multitasking
● Planning
● Prioritizing
● Problem-solving
- Software Experience
- Schedule Development
- Goal-Oriented
● Strong interpersonal skills
● Strong verbal & written communication
Certification
- OSHA 30
- Basic Life Support (BLS),
- Driver's License
- Security Guard License
- SST 10 Hours
Additional Information - C P R Certified
True
Timeline
Supervisor Call Center Customer Representative
National Grid
02.2023 - Current
Field Supervisor
Allied Universal
03.2018 - Current
Ground Operations Agent
JETBLUE AIRWAYS
10.2017 - Current
Retail- Customer Service Associate
The Home Depot
06.2015 - 06.2017
Manager - Customer Service
Toys R US
05.2015 - 06.2018
Retail- Stock Associate
Uniqlo- 5th Ave Flagship Store
07.2013 - 05.2015
Bachelor of Management And Organizational Studies -
CUNY
- OSHA 30
- Basic Life Support (BLS),
- Driver's License
- Security Guard License
- SST 10 Hours
Similar Profiles
Scott PietrowskiScott Pietrowski
Lead Supervisor Gas Field Operations at National GridLead Supervisor Gas Field Operations at National Grid
Donald CaffeyDonald Caffey
Gas Meter Technician at National GridGas Meter Technician at National Grid
Alexandra MaslenAlexandra Maslen
Meter Engineer at National GridMeter Engineer at National Grid