Summary
Overview
Work History
Education
Skills
Languages
Childcare/Teaching
References
Timeline
Generic

Yasmine Kleiss

Orange Park

Summary

Dynamic professional with extensive experience at Navy Exchange, excelling in customer service and inventory management. Proven ability to train new associates and resolve customer issues effectively, enhancing satisfaction and loyalty. Skilled in problem-solving and communication, consistently fostering positive relationships and supporting sales initiatives.

Overview

3
3
years of professional experience

Work History

Micro Market Associate

Navy Exchange
Jacksonville
05.2024 - Current
  • Maintained inventory levels through regular stock checks and replenishment processes.
  • Supported management in training new associates on operational procedures and standards.
  • Addressed customer complaints promptly, fostering positive relationships within the community.
  • Collected, tracked and reviewed data to evaluate business and market trends.

Cashier/Customer Service Representative

Navy Exchange
Pensacola
08.2023 - 05.2024
  • Provided exceptional customer service during busy periods.
  • Followed safety and hygiene protocols in the checkout area.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Delivered high level of customer service to patrons using active listening and engagement skills.

Waitress/server

McAllister's Deli
McComb
01.2023 - 07.2023
  • Collaborated with kitchen staff to ensure timely food delivery.
  • Resolved customer complaints with professionalism and empathy.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Organized take-out orders efficiently according to customer requests.
  • Bussed tables as needed during peak hours.

Education

Some College (No Degree) - Business Administration

Liberty University
Lynchburg, VA

Skills

  • Customer service
  • Inventory management
  • Sales support
  • Employee training
  • Problem solving
  • Effective communication

Languages

Swedish
Professional

Childcare/Teaching

  • Volunteering as a 3rd grade substitute teacher when needed.

References

References available upon request.

Timeline

Micro Market Associate

Navy Exchange
05.2024 - Current

Cashier/Customer Service Representative

Navy Exchange
08.2023 - 05.2024

Waitress/server

McAllister's Deli
01.2023 - 07.2023

Some College (No Degree) - Business Administration

Liberty University

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