Microsoft Office
Hi, I’m
Yasmine Likely
Redford,MI
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
10
years of professional experience
1
Certification
Work History
Edustaff
Paraprofessional
11.2023 - Current
Job overview
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Collaborated with teachers to develop and implement individualized education plans for students with special needs.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Contributed to increased student retention by providing academic support and mentoring during after-school programs.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Centria Healthcare Autism Services
Behavior Technician
03.2023 - 11.2023
Job overview
- Enhanced client progress by implementing individualized behavior intervention plans.
- Collaborated with multidisciplinary teams to develop comprehensive treatment strategies for clients.
- Improved client communication skills through the use of evidence-based practices and techniques.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Facilitated social skills development in group settings, fostering improved peer interactions.
- Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
- Supported families in understanding and managing challenging behaviors, promoting consistency across environments.
- Assisted in the creation of visual supports and schedules for clients, enhancing daily routines and transitions.
- Developed strong rapport with clients and their families, fostering trust and open communication throughout the therapeutic process.
- Adapted therapy materials as needed to meet the unique needs of each individual client, ensuring optimal engagement during sessions.
- Assessed client progress regularly, adjusting intervention strategies as needed to ensure continued growth and development.
- Developed and implemented reinforcement systems to encourage positive behaviors.
- Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Trained clients to apply appropriate social skills and behavior modification techniques.
Great Lakes Psychology Group
Client Service Representative
07.2022 - 02.2023
Job overview
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
- Streamlined communication for improved efficiency by creating a centralized system for tracking client requests.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Increased customer retention rates through personalized follow-ups and timely resolution of concerns.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Reduced wait times for clients by implementing efficient scheduling practices within the team.
- Assisted clients with navigating online platforms and tools, enhancing their overall experience with the company''s resources.
- Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Edustaff LLC
Special Ed. Paraprofessional
03.2020 - 08.2022
Job overview
- Assisted teacher with students in a self-contained classroom
- Assisted in classrooms for their electives
- I helped with classwork and monitoring recess time
- I assisted teacher with classroom needs i.e making copies, getting homework folders together, and taking attendance.
- Enhanced student understanding by incorporating visual aids and hands-on activities into lessons.
- Supported lead teachers in developing engaging curriculum materials tailored to students'' unique learning needs.
- Assisted struggling students through one-on-one tutoring sessions, resulting in improved academic performance.
- Communicated effectively with parents and guardians regarding student progress, addressing concerns as needed to support overall academic success.
MEIJER
Sales Associate
03.2016 - 03.2020
Job overview
- Providing exceptional information on product and giving customer a great service making sure they are 100% satisfied
- Including promoting new product, addressing any questions, checking another store if product is unavailable at our location
- Building relationships with customers by the service that I provide.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
CVS PHARMACY
Pharmacy Technician
06.2014 - 03.2016
Job overview
- Providing exceptional customer service and giving great information to patients
- Helped fill prescription orders
- Communicated with and billed insurance companies
- Communicated with different pharmacies to transfer prescriptions from our pharmacy to another pharmacy
- Did inventory and ordered supplies for the pharmacy.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Collected co-payments or full payments from customers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Managed opening and closing duties for pharmacy.
Kroger
Deli Clerk
02.2014 - 06.2014
Job overview
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
- Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
- Reduced food waste by closely monitoring inventory levels and proactively adjusting orders based on sales trends.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
- Regularly updated knowledge of new products, trends, and dietary restrictions to better serve customer needs and preferences.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Boosted sales by actively promoting seasonal items, weekly specials, and bundled deals to customers at the deli counter.
Education
DeVry University OnlineChicago, IL
Bachelor of Science from Human Resources Management
11.2024
University Overview
- Dean's List [Summer 2022]
- Dean's List [Fall 2022]
- Dean's List [Winter 2023]
- Dean's List [Spring 2023]
- Dean's List [Summer 2023]
- Dean's List [Fall 2023]
- Dean's List [Winter 2024]
- 3.8 GPA
- National Society of Leadership and Success Member
- International Academic Honor Society in Business Member
- Theta Gamma Tau Sorority Founder
Southern New Hampshire UniversityNew Hampton, NH
Associate of Science from Business Administration
06.2019
Old Redford Academy High SchoolDetroit, MI
High School Diploma
06.2011
Skills
- Ability to work under pressure
- Leader
- Creative
- Reliable
- Organized
- Willing to relocate
- Behavior treatment plans
- Intervention management
- Report Writing
- Behavior Management
- Documentation skills
- Positive Reinforcement
- Social skill development
- Client Relationship Development
- Behavior Intervention Plans
- Individualized Education Plans
- Data Collection
- Social Skills Development
- Skill Development
- Complaint resolution
- Call Management
- Appointment Scheduling
- Scheduling
- Call Center Operations
Groups
- National Society of Leadership and Success, 02/01/23, Present, I am a part of the NSLS Honors society while studying at DeVry University for my bachelor’s in business management with concentration in Human Resource Management. Maintaining a 4.0 GPA.
- Theta Gamma Tau Inc.- Founder, 10/01/22, I am a founder of a non- collegiate sorority where our philanthropies are based on mental health, women’s reproductive system, Domestic violence, and sexual assault.
- Delta Mu Delta- Mu Phi Chapter- International Honor Society in Business, 05/01/23, I am a part of the International Honors Society in Business while studying at DeVry University for my bachelor’s in business management with concentration in Human Resource Management. Maintaining a 4.0 GPA.
Awards
National Society of Leadership and Success, 02/01/23, I am a part of the NSLS Honors society while studying at DeVry University for my bachelor’s in business management with concentration in Human Resource Management.
Certification
CPR- Issued March 2023 | Expires March 2025
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
HybridImportant To Me
Work-life balanceCompany CultureCareer advancementPaid sick leaveFlexible work hoursWork from home optionPaid time offTeam Building / Company RetreatsPersonal development programsSoftware
Apple Inc
Salesforce
ABA Software
Accomplishments
- Completed 40 hour in-depth training in ABA techniques.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Interests
Technology
Reading
Creative Writing
Timeline
Paraprofessional
Edustaff
11.2023 - Current
Behavior Technician
Centria Healthcare Autism Services
03.2023 - 11.2023
Client Service Representative
Great Lakes Psychology Group
07.2022 - 02.2023
Special Ed. Paraprofessional
Edustaff LLC
03.2020 - 08.2022
Sales Associate
MEIJER
03.2016 - 03.2020
Pharmacy Technician
CVS PHARMACY
06.2014 - 03.2016
Deli Clerk
Kroger
02.2014 - 06.2014
DeVry University Online
Bachelor of Science from Human Resources Management
Southern New Hampshire University
Associate of Science from Business Administration
Old Redford Academy High School
High School Diploma
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